Shelby Nelson
Kissimmee,FL
Summary
Dynamic and creative photographer with a proven track record at The Walt Disney Company, excelling in visual storytelling and customer engagement. Proficient in Adobe Lightroom and DSLR cameras, I deliver memorable guest experiences while fostering team collaboration and problem-solving skills. Passionate about capturing unique moments and enhancing brand presence through compelling imagery.
Overview
5
5
years of professional experience
Work History
Photopass Photographer
The Walt Disney Company
03.2023 - Current
- Captures high-quality guest experiences at Walt Disney World by providing excellent customer service, operating digital photography equipment, and ensuring inclusive memorable interactions in various indoor and outdoor settings.
- Selected & Trained in Photopass Specialties
- Capture Your Moment (CYM): Personalized Private Photo Sessions for Diverse Guests
- Sales and Service Center Assists: Market benefits and features of Disney Photopass products.
- Photographer Support: Troubleshoot camera issues and provide care for fellow cast members.
Quick Service Host (College Program)
The Walt Disney Company
03.2022 - 03.2023
- Efficiently manage order intake, operate pos systems, maintain a show-ready environment, and ensure guests safety.
- Selected to train incoming cast members.
- Efficiently managed high-volume periods by maintaining composure under pressure and prioritizing tasks effectively to meet guest expectations without compromising quality of service delivery.
Restaurant Server
Rib Crib Bbq & Grill
02.2020 - 03.2022
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Utilized effective communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
Associate of Arts - Graphic Design And Photography
Ozarks Technical Community College
Springfield, MO08-2020
Skills
- Adobe Lightroom, Photoshop, and Acrobat
- Social Media Marketing
- MacOS and Windows OS
- Merchandising
- DSLR and Mirrorless Cameras
- Technical Knowledge of Lighting
- Microsoft Office
- Visual storytelling
- Strong improvisation skills
- Engaging storytelling
Timeline
Photopass Photographer
The Walt Disney Company
03.2023 - Current
Quick Service Host (College Program)
The Walt Disney Company
03.2022 - 03.2023
Restaurant Server
Rib Crib Bbq & Grill
02.2020 - 03.2022
Associate of Arts - Graphic Design And Photography
Ozarks Technical Community College
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