Shelby Neron
Hobbs,NM
Overview
7
7
years of professional experience
Work History
Manager
Mc Donalds
01.2025 - Current
- Supervised daily operations to ensure compliance with quality and service standards.
- Trained and mentored staff, fostering a culture of teamwork and efficiency.
- Implemented process improvements that enhanced customer satisfaction and reduced wait times.
- Analyzed inventory levels to optimize stock management and reduce waste.
- Coordinated scheduling to ensure adequate staffing during peak hours, improving service delivery.
- Developed training materials to enhance onboarding experience for new employees.
- Monitored performance metrics, identifying areas for operational enhancements and team development.
- Led initiatives to maintain cleanliness and safety standards within the restaurant environment.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Assistant Manager
Leslies Pool Supplies Service and Repair
08.2022 - 11.2023
- Customer assistance, including client retention, and phone etiquette.
- Assisting and teaching customers valuable information about their pools and equipment.
- Assisting the General Manager and The District Manager with all duties managing a retail and sales environment, assisting with the transition from One Stop Pools to Leslie's Pools.
- Re-merchandising, paperwork and filing, and overall store cleanliness and tidiness.
- Complex swimming pool and spa knowledge. Including: water testing, repairs, pool equipment know-how and general product knowledge.
- Inventory management, customer orders and commercial orders.
Assistant Manager
One Stop Pool & Spa Store
01.2021 - 08.2022
- One Stop Pool & Spa Store 2021 -Assistant Manager
- Customer assistance, including client retention, conflict resolution, and phone etiquette.
- Training of new employees on detailed knowledge of pool chemistry, equipment, and general customer service skills.
- Assisting the General Manager with all duties relating to managing a retail and sales environment.
- Remerchandising, paperwork and filing, and overall store cleanliness and tidiness.
- Complex swimming pool knowledge, including water testing, repairs, and general product knowledge.
- Inventory management, purchasing/ordering, and communication with regional manufacturers reps to fill employee and client needs.
Assistant Manager
Leslies Pool Supplies Service and Repair
01.2019 - 01.2021
- Leslies Pool Supplies Service and Repair 2019 - 2021 Assistant Manager
- Customer assistance/cashiering, as well as phone etiquette.
- Inventory management, including spot counts and full inventory of store.
- Receiving/Shipping between locations across the nation.
- Store cleanliness and tidiness.
- Employee training, including on specialized retail, sales, and customer service.
- Troubleshooting and giving accurate and knowledgeable information to clients.
Education
High School Diploma - undefined
Victoria Park High School
Plano, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Performance management
- Staff development
- Policy implementation
- Conflict resolution
- Schedule preparation
- Sales management
- Workforce management
- Performance evaluations
- Business administration
- Marketing
- Negotiation
Timeline
Manager
Mc Donalds
01.2025 - Current
Assistant Manager
Leslies Pool Supplies Service and Repair
08.2022 - 11.2023
Assistant Manager
One Stop Pool & Spa Store
01.2021 - 08.2022
Assistant Manager
Leslies Pool Supplies Service and Repair
01.2019 - 01.2021
High School Diploma - undefined
Victoria Park High School