Shelby Niall
Sacramento,CA
Summary
Passionate about promoting lasting customer satisfaction ,for thirteen years, by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Effective at assisting a variety of different customers from different backgrounds. While also balancing company goals and structure while maintaining customer oriented practices.
Overview
13
13
years of professional experience
Work History
Internet Automotive Sales Manager
Maita Subaru
07.2021 - Current
- Actively engaged with potential customers through online inquiries, emails, and phone calls, providing prompt responses and personalized attention to over 50 email and calls daily.
- Conducted virtual vehicle tours and demonstrations, utilizing video calls and detailed images to showcase vehicle features and address customer queries
- Collaborated with marketing team to develop and implement effective online advertising campaigns, resulting in increased website traffic and lead generation
- Maintained accurate and up-to-date vehicle listings on dealership's website and other online platforms, ensuring accuracy of information and availability
- Managed portfolio of leads, following up regularly and guiding customers through sales process, from initial contact to vehicle delivery
- Collaborated with finance and insurance departments to facilitate smooth transactions, assisting customers with financing options and necessary paperwork.
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Proved successful working within tight deadlines and fast-paced environment
- Strengthened communication skills through regular interactions with others
Shift Supervisor
Starbucks
10.2018 - 07.2021
- Led a team of baristas, ensuring smooth store operations during shifts and maintaining high customer service standards
- Provided exceptional customer service by promptly addressing customer inquiries, resolving issues, and creating a welcoming environment
- Managed cash handling procedures, including opening and closing cash registers, and accurately reconciled sales transactions
- Trained and coached new team members on Starbucks' policies, procedures, and product knowledge
- Conducted regular inventory checks, monitored stock levels, and ensured product quality and freshness
- Collaborated with store management to implement promotions, achieve sales targets, and drive customer satisfaction.
Assistant to the Project Manager
Sacramento Delta Property Management
02.2021 - 06.2021
- Assisted property manager in managing a portfolio of residential and commercial properties, including tenant communications, lease administration, and maintenance coordination
- Handled day-to-day administrative tasks, including answering phone calls, responding to emails, scheduling appointments, and maintaining property files and records
- Assisted in conducting property inspections and move-in/move-out processes, documenting property conditions and coordinating repairs as needed
- Coordinated with vendors and contractors to schedule and oversee property maintenance and repair work, ensuring timely completion and quality service
- Prepared lease agreements, addendums, and other property-related documents, ensuring accuracy and compliance with company policies and legal requirements
- Assisted in rent collection and financial record-keeping, maintaining accurate tenant account information and assisting with budget tracking
- Acted as a liaison between property management, tenants, and other stakeholders, providing clear and professional communication and addressing inquiries and concerns promptly.
Education
Diploma - Manufacturing
Laguna Creek High school
2009
Skills
- Making and Taking Phone calls
- Customer Service for thirteen years
- Conflict Management, diffusing situations and resolving
- Office manager- Filing, scheduling, phone calls
- Development in professional field
About me Outside of Work:
As a full time employee and a full time mom. My goal is to make sure that what I do away from home is something I am proud of so my infant son knows that even if I am away from him for a time that what I am doing is beneficial for the family. When he is asleep my husband and I cook and do project together and try to better ourselves everyday for our family. We also have a Corgi/Border Collie mix named Einstein, and an Tabby/Egyptian Mau named Sally.
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Timeline
Internet Automotive Sales Manager
Maita Subaru
07.2021 - Current
Assistant to the Project Manager
Sacramento Delta Property Management
02.2021 - 06.2021
Shift Supervisor
Starbucks
10.2018 - 07.2021
Diploma - Manufacturing
Laguna Creek High school
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