SHELBY NIBLETT
MOUNT PLEASANT
Summary
Dynamic financial professional excelling in customer service and compliance. Skilled in processing procedures and project management, I foster strong client relationships and consistently exceed performance metrics. My energetic approach and superb budgeting skills drive successful outcomes in fast-paced environments.
Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Overview
7
7
years of professional experience
Work History
Loan Processing Assistant
AMERICAN NATIONAL BANK OF MOUNT PLEASANT
07.2020 - Current
- Processed loan applications, ensuring compliance with regulations and internal policies.
- Coordinated communication between clients, loan officers, and underwriting teams to expedite approvals.
- Reviewed financial documents for accuracy and completeness, enhancing processing efficiency.
- Assisted in training new staff on loan processing procedures and software systems.
- Communicated with customers daily to request information and complete paperwork.
- Supported company growth initiatives through active participation in training sessions and networking events aimed at expanding professional knowledge.
Financial Customer Service Representative
RANDOLPH BROOKS FEDERAL CREDIT UNION
07.2018 - 05.2020
- Resolved customer inquiries regarding financial products and services with precision.
- Assisted clients in navigating account issues, ensuring timely resolutions.
- Educated customers on financial policies and procedures to enhance understanding.
- Processed transactions efficiently while maintaining compliance with regulatory standards.
- Built strong relationships with clients through attentive listening, empathetic communication, and sound financial advice.
- Exceeded performance metrics consistently by delivering exceptional financial services support to clients.
Education
GRADUATE - Banking And Finance
THE SOUTHWESTERN GRADUATE SCHOOL OF BANKING AT SMU
Dallas, TX06-2024
Bachelor of Science - Political Science
TEXAS A&M - CORPUS CHRISTI
Corpus Christi, TX05-2018
Skills
- Processing procedures
- Excellent Communication an Customer Service Skills
- Social Media Coordinator
- Ability to manage projects and work independently
- Energetic, Imaginative, and Approachable
- Knowledgeable computer skills
- Very Involved in Community Services/Clubs and Events
- Coordinating successful events
- Superb Budgeting and Financial Management Skills
Timeline
Loan Processing Assistant
AMERICAN NATIONAL BANK OF MOUNT PLEASANT
07.2020 - Current
Financial Customer Service Representative
RANDOLPH BROOKS FEDERAL CREDIT UNION
07.2018 - 05.2020
GRADUATE - Banking And Finance
THE SOUTHWESTERN GRADUATE SCHOOL OF BANKING AT SMU
Bachelor of Science - Political Science
TEXAS A&M - CORPUS CHRISTI