Shelby Nichols
Kerrville
Summary
Proven Administrative Assistant and skilled Hair Stylist, adept in customer service and office management, with a track record of enhancing client satisfaction and streamlining operations at Kerr County MHDD. Leveraged strong problem-solving abilities and meticulous attention to detail to boost team productivity by over 30%. Excels in professional communication and relationship building.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Kerr County MHDD
06.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Hair Stylist
Great Clips
08.2020 - 04.2021
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Hair Stylist
Awesome Cuts and Color
01.2013 - 07.2020
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Collaborated with salon team to organize promotional events, driving increased foot traffic.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Maintained clean and organized work station, complying with health and safety standards.
- Streamlined appointment scheduling, minimizing wait times and optimizing stylist availability.
- Answered phone calls and emails to schedule client appointments.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
Education
No Degree - Cosmetology
Lee College
Baytown, TX03-2008
GED -
Lee College
Baytown, TX03-1998
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft outlook
- Microsoft Excel
- Customer and client relations
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Office management
- Professional communication
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Data organization
- Deadline oriented
- Records management
- Professional and mature
- Documentation and reporting
- Relationship building
- Meticulous attention to detail
- Prioritization
- Spreadsheets
- Multi-line phone systems
- Client relations
- Multi-line phone proficiency
- Resourceful
- Records administration
- Confidential document control
- Complex Problem-solving
- Schedule management
- Workflow optimization
- Records management systems
- Inventory systems
- Reception oversight
- Team bonding
Timeline
Administrative Assistant
Kerr County MHDD
06.2021 - Current
Hair Stylist
Great Clips
08.2020 - 04.2021
Hair Stylist
Awesome Cuts and Color
01.2013 - 07.2020
No Degree - Cosmetology
Lee College
GED -
Lee College
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