Shelby Nicholson
Aurora,CO
Summary
Accomplished Supervisor of Operations at Absolute Beauty Solutions, adept in vendor management and team development. Excelled in enhancing operational efficiencies and customer satisfaction, demonstrating strong interpersonal skills and a knack for conflict resolution. Proven track record in staff evaluation and implementing effective program planning, contributing to significant organizational improvements. Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Absolute Beauty Solutions
Littleton, CO
03.2016 - 01.2023
- Planned delivery routing, team workflows, and promotional initiatives.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Delegated work to staff, setting priorities and goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Provided training and guidance to team members on operational procedures and best practices.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Guided employees on understanding and meeting changing customer needs and expectations.
Leasing Consultant
Greystar Property Management
Littleton, CO
01.2014 - 01.2016
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Updated resident data into property management software system daily.
- Maintained accurate records of correspondence with and from tenants.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Conducted informative and personalized tours, resulting in new leases.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Education
Some College (No Degree) - Red Light Therapy
PhotonicalUSA
Cocoa Beach, FLSkills
- Capital improvement management
- Recruitment and hiring
- Vendor management
- Maintenance oversight
- Staff evaluation
- Regulatory compliance
- Conflict resolution
- Team development
- Program planning
- Red Light Therapy
- Strong Interpersonal Skills
Certification
- Red Light Therapy Certification
- Scalp Micro Pigmentation Certification
Timeline
Supervisor of Operations
Absolute Beauty Solutions
03.2016 - 01.2023
Leasing Consultant
Greystar Property Management
01.2014 - 01.2016
Some College (No Degree) - Red Light Therapy
PhotonicalUSA
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