Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Nielsen

CAE - Client Care Coordinator
Beaverton,OR

Summary

A Seasoned Advanced Esthetician at EsthetixMD and SKINBYKELBIE. I am a thorough team contributor with strong organizational capabilities. Experienced in EMR and balancing numerous projects all while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

5
5
years of professional experience

Work History

Advanced Esthetician / Client Care Coordinator

EsthetixMD
06.2023 - 09.2024
  • Effectively curated care plans that combine treatment and product.
  • Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
  • Provided comprehensive support to clients throughout the service lifecycle, fostering long-term partnerships.
  • Delivered a range of tailored treatments to meet diverse skin health needs.
  • Coordinated appointment scheduling and managed front desk operations efficiently.
  • Assisted team members in resolving complex client issues, promoting a collaborative work environment.
  • Documented client information while ensuring strict adherence to HIPAA regulations.

Advanced Esthetician / Small Business Owner

SKINBYKELBIE
03.2022 - 05.2023
  • Managed daily operations for my successful small business, ensuring efficient processes and quality services.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Established my loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Managed financial accounts to maintain budget discipline and ensure profitability.

Esthetician

Benefit Cosmetics
03.2020 - 01.2021
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Received consistent positive feedback from clients regarding the quality of work and overall experience.
  • Encouraged repeat business based on quality of service and strength of client relationships.

Education

Certified Advanced Esthetician -

Spectrum Advanced Aesthetics Institute
Tigard, OR
02-2022

Certified Esthetician -

Premier Aesthetics Institute
Bend, OR
02-2020

Skills

Clear Brilliant

CoolSculpting

Chem Peels

RF Microneeling

Hydrafacial

IPL

Laser Hair Removal

Customized Skincare Plans

Product Ingredient Expertise

Guest Services Expertise

Scheduling

Client Intakes

Excellent Team Player

EMR

Paper Charting / Intake

CareCredit Operations

ALLE Aspire

Zenoti Scheduling

Meevo Scheduling

Timeline

Advanced Esthetician / Client Care Coordinator

EsthetixMD
06.2023 - 09.2024

Advanced Esthetician / Small Business Owner

SKINBYKELBIE
03.2022 - 05.2023

Esthetician

Benefit Cosmetics
03.2020 - 01.2021

Certified Advanced Esthetician -

Spectrum Advanced Aesthetics Institute

Certified Esthetician -

Premier Aesthetics Institute

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Shelby Nielsen CAE - Client Care Coordinator