Shelby Northcutt

• Maintained pool equipment to ensure proper functioning and safety standards.
• Troubleshot electrical components related to pool operations such as timers, switches and circuit breakers.
• Cleaned and serviced pool systems, including filters, pumps, and heaters regularly.
• Developed service schedules to meet client needs and enhance satisfaction.
• Performed weekly pool cleaning and maintenance, including skimming the surface of the water, vacuuming the bottom, brushing walls and steps, backwashing filters, checking chemical levels and adding chemicals as needed.

• Managed customer inquiries and provided timely support for digital security services.
• Assisted clients in navigating account settings and troubleshooting issues effectively.
• Educated customers on identity theft prevention measures and online safety practices.

Made phone calls out to other companies to try to resolve identity theft issues

• Water remediation
• Removing standing water
• Accurate documentation
• Clean demolition to specific areas(ceilings and drywall)
• Area containment
• Proper safety procedures at all times.
• Driving a box truck long distances

• Completed over 2000 deliveries safely in various weather conditions and traffic to customers on time in a busy environment
• Followed kitchen policies, procedures, and service standards
• Assisted with maintaining kitchen cleanliness
• Worked as a cashier taking orders by phone and in-person and promptly communicated with the rest of the staff to ensure fluid service.
• Provided a sense of diligence, drive, and focus during preparation to maintain our hot and ready reputation. Additionally, I utilized my warming customer service by greeting all guests upon entry to make certain the customers always feel welcome.
• Utilized my time management skills to meet deadline, perform multitasking, and memorize orders while keeping quality and customer service in mind.
• Mentored new employees on policies and procedures for maintaining a proper kitchen and shared best practices for efficient deliveries

• Completed over 500 deliveries safely in various weather conditions and traffic to customers on time in a busy environment
• Maintained proper procedures when managing the kitchen equipment
• Followed kitchen policies, procedures, and service standards
• Assisted with maintaining kitchen cleanliness
• Worked as a cashier taking orders by phone and in-person and promptly communicated with the rest of the staff to ensure fluid service.
• Mentored new employees on policies and procedures for maintaining a proper kitchen and shared best practices for efficient deliveries