Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Shelby Olive

Sanford,NC

Summary

Adept at enhancing customer experiences and streamlining operations, I leverage strong teamwork and safety skills to significantly reduce waste and improve service quality. My background in fast-paced environments, combined with a knack for creative problem-solving and effective communication, positions me as a valuable asset to any team.

Overview

6
6
years of professional experience

Work History

Restaurant Team Member

Roast
11.2023 - 05.2024
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Assisted in the preparation of menu items and collaboration between front of house and back of house employees
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Supported management by assisting with inventory control measures, reducing waste costs over time.

Grill Cook Prep

Cava Grill
02.2023 - 02.2024
  • Maintained a clean and sanitary work environment, adhering to all health department regulations and guidelines.
  • Consistently delivered exceptional taste experiences for customers using creative seasoning combinations tailored to individual palates.
  • Managed daily preparation of diverse menu items according to guest preferences while ensuring timely delivery of orders.
  • Streamlined inventory management by accurately tracking ingredient usage and notifying supervisors of low stock levels.
  • Assisted in training new grill cooks, sharing expertise on grilling techniques and equipment usage.
  • Optimized grill station productivity with regular maintenance checks and thorough cleaning procedures for equipment.
  • Reduced food waste by efficiently prepping ingredients and maintaining proper storage practices.
  • Improved kitchen efficiency with meticulous organization of prep stations and cooking areas.
  • Proactively addressed potential issues in the cooking process before they impacted final dish quality or customer satisfaction.
  • Upheld company standards for food safety, consistently passing inspections with high marks from health department officials.

Crew Member

Jersey Mikes
05.2022 - 02.2023
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Customer Service Cashier

Quality Oil Company
07.2021 - 02.2022
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.

Receptionist

Artistic Hair
02.2018 - 11.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Managed appointments for the clientele of six separate stylists on a day to day basis

Education

High School Diploma -

Southern Lee High School
Sanford, NC
05.2021

Skills

  • Strong teamwork
  • Customer interaction
  • Cleaning and sanitizing
  • Cash handling expertise
  • Verbal and written communication
  • Pet handling
  • Animal Care
  • Patience and Tolerance
  • Creativity and Innovation
  • Kitchen Safety
  • Knife Skills
  • Food safety knowledge

Hobbies

  • Art (most forms)
  • Animals
  • Creative Writing
  • Hiking
  • Rock Climbing

Timeline

Restaurant Team Member

Roast
11.2023 - 05.2024

Grill Cook Prep

Cava Grill
02.2023 - 02.2024

Crew Member

Jersey Mikes
05.2022 - 02.2023

Customer Service Cashier

Quality Oil Company
07.2021 - 02.2022

Receptionist

Artistic Hair
02.2018 - 11.2020

High School Diploma -

Southern Lee High School

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