Shelby Orr
Fredericksburg,VA
Summary
Highly proactive manager with over 16 years of experience in team leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
General Manager
Moe's Southwest Grill
03.2011 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team, forming a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Reduced employee turnover by fostering a positive work environment.
- Managing daily operations, inventory, timekeeping and staff scheduling.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained facility and grounds to present positive image.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
Associate of Applied Science - Psychology
Germanna Community College
Locust Dale, VA05.2016
Skills
- Customer Engagement
- Business Management
- Health Code Compliance
- Scheduling Coordination
- Operations Management
- Facility Maintenance
- Order Management
- Labor Management
- Food Preparation
- Allergy Awareness
- Food Safety
- Schedule Coordination
- Staff Scheduling
- Inventory Management
- Sanitation Standards
- Pre-Shift Walk-Through
- Quality Assurance
- Online Ordering Management
- Decision Making
- Adaptability
- Event Planning
- Attention to Detail
- Active Listening
- Customer Service
- Problem Solving
- Cash Handling
- Effective Communication
- Empathy and Understanding
- Stress Management
- Organizational Skills
- Time Management
- Resource Allocation
- Conflict Resolution Techniques
- Organization and Prioritization
- Complaint Resolution
- Performance Improvement
- Business Operations Expertise
- Point of Sale (POS) System Operation
- Catering Coordination
- Quality Control
- Money Handling
- Relationship Building
- Event Coordination
- Collaboration and Teamwork
Languages
Spanish
Limited Working
Raving
Have been in the rave scene since I was 16 and have enjoyed every moment of it! The positivity it bring is unmatched! Have done everything from small shows to big fests with EDC 2019 was my first big festival experience. I loved how much love and inclusivity I felt and have since longed to join the team that makes the magic happen! I believe that it's important to maintain the space where everyone is welcomed and feels safe to be themselves.
Timeline
General Manager
Moe's Southwest Grill
03.2011 - Current
Associate of Applied Science - Psychology
Germanna Community College
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