Shelby Osborne-MacLellan
Etowah,NC
Summary
Hardworking employee enthusiastic about learning and growing. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Driver, Warehouse Orders
742 Logistics
06.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Adhered to company policies regarding appropriate use of equipment such as hand trucks or dollies during item transport.
- Filled out load paperwork and DOT-mandated log books.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Minimized company liability and risks to loads by obeying traffic laws.
Scheduling Coordinator
Carolina Village
06.2021 - 03.2023
- Created and distributed agendas and other materials for scheduled meetings.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Contributed to a reduction in employee turnover through thoughtful scheduling practices that considered individual preferences and work-life balance concerns.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Conducted regular audits of scheduled activities to identify discrepancies or areas for improvement in overall process management.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Certified Nursing Assistant
Accordius Health
05.2016 - 05.2021
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Certified Nursing Assistant
The Oaks Nursing Home
04.2014 - 07.2016
- Enhanced participant engagement by incorporating interactive games and team-building exercises in activity programs.
- Collaborated with multidisciplinary teams to create comprehensive and meaningful programs tailored to individual needs.
- Coordinated special events like holiday parties or themed days that fostered a sense of community among participants.
- Conducted clinical observations in classroom and during activities, noting emotional, and behavioral health.
- Cultivated a positive atmosphere by consistently demonstrating enthusiasm and dedication throughout all interactions with staff, volunteers, and participants.
Cashier
Rite Aid
07.2013 - 07.2014
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Upsold additional products and services to customers, increasing revenue.
Education
Associate of Arts - Business
Asheville Buncombe Technical Community College
Asheville, NCBachelor of Science - Business
University of North Carolina At Asheville
Asheville, NC01.2025
Skills
- Attention to Detail
- Database Management
- Signature Verification
- Customer Service
- Cash Handling
- Teamwork and Collaboration
- Customer Relationships
- Time management skills
- Punctual and Reliable
- Documentation
- Communication and Interpersonal Skills
- Dependability and Honesty
- Document Management
Timeline
Driver, Warehouse Orders
742 Logistics
06.2023 - Current
Scheduling Coordinator
Carolina Village
06.2021 - 03.2023
Certified Nursing Assistant
Accordius Health
05.2016 - 05.2021
Certified Nursing Assistant
The Oaks Nursing Home
04.2014 - 07.2016
Cashier
Rite Aid
07.2013 - 07.2014
Associate of Arts - Business
Asheville Buncombe Technical Community College
Bachelor of Science - Business
University of North Carolina At Asheville
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