Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Paniccia

West Palm Beach

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Dedicated Customer Service professional with 10+ years of knowledge with proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Orthodontic Assistant

Shullman Orthodontics
09.2023 - Current
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
  • Took x-rays, photographs, and impressions of patients' teeth and mouth.
  • Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
  • Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
  • Assisted in fabricating custom orthodontic appliances tailored to individual patient needs.
  • Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.

Orthodontic Assistant

McCaffrey Orthodontics
09.2022 - Current
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Took x-rays, photographs and impressions of patients' teeth and mouth.
  • Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Monitored patient comfort and safety during dental procedures
  • Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.

Orthodontic Assistant

McCranels Orthodontics
05.2022 - 09.2022
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Took x-rays, photographs and impressions of patients' teeth and mouth.
  • Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Poured and shaped molds from impressions and trimmed molds in grinder.

Receptionist

VIP Laser Eye Center
08.2021 - 05.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Assisted patients with understanding personalized insurance coverage and benefits.

Funeral Transport

Team Services LLC
09.2019 - 08.2021
  • Operated with safety and skill to avoid accidents and delays.
  • Drove company vehicles to transport remains or families to services.
  • Provided personal assistance, emotional support and personal care to clients.
  • Transported deceased to funeral home.
  • Complied with federal, state and local laws and regulations to reduce risks.
  • Maintained high customer satisfaction by working quickly and accurately.
  • Loaded and unloaded cargo with extreme care and focus on preventing damage or injury.
  • Updated daily logs and customer paperwork with relevant details.

Hairdresser

Company C Hair Salons
08.2017 - 08.2021
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Processed payments, entering sales in register for prompt customer service.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Answered over 50 phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options

Hairdresser

Hair Cuttery
01.2017 - 08.2017
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Sterilization Technician

Lunsford Orthodontics
06.2013 - 01.2016
  • Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
  • Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
  • Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
  • Maintained records on sterilizing procedures.
  • Received deliveries to stock supply closet and manage inventory of dental products and equipment.
  • Wrapped trays, instrument packs, and sets.

Sales Associate

Pet Supermarket Inc.
11.2014 - 03.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Educated clients on current promotional offerings and products using persuasive selling tactics
  • Contributed to team objectives in fast-paced environment

Education

Cosmetology License -

Empire Beauty School
West Palm Beach, FL
10.2016

High School Diploma -

Seminole Ridge Community High School
Loxahatchee, FL
05.2015

Skills

  • Orthodontic Care
  • Advising and Educating Patients
  • Special Assignments
  • Repair Services
  • Customer Experience
  • Patient Care Standards
  • Communications Strategies
  • Customer Inquiries
  • Documentation and Recordkeeping
  • Operation and Control

Timeline

Orthodontic Assistant

Shullman Orthodontics
09.2023 - Current

Orthodontic Assistant

McCaffrey Orthodontics
09.2022 - Current

Orthodontic Assistant

McCranels Orthodontics
05.2022 - 09.2022

Receptionist

VIP Laser Eye Center
08.2021 - 05.2022

Funeral Transport

Team Services LLC
09.2019 - 08.2021

Hairdresser

Company C Hair Salons
08.2017 - 08.2021

Hairdresser

Hair Cuttery
01.2017 - 08.2017

Sales Associate

Pet Supermarket Inc.
11.2014 - 03.2015

Sterilization Technician

Lunsford Orthodontics
06.2013 - 01.2016

Cosmetology License -

Empire Beauty School

High School Diploma -

Seminole Ridge Community High School

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Shelby Paniccia