Shelby Parsley Beal
Wentzville,MO
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Insurance Specialist/Sales Manager
Pro Installation and Design
08.2023 - 03.2024
- Executed detailed inspections and aided clients in navigating insurance claim process to achieve optimal coverage results
- Prepared accurate retail quotes for services, effectively meeting client needs
- Managed sales representative training, sample inventory, and lead allocation to ensure adherence to quality service standards.
- Assisted in the development of new products, services, and procedures to meet customer needs.
- Negotiated pricing contracts with customers to maximize profits.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Funeral Assistant
Pitman Funeral Home
04.2023 - 08.2023
- Performed transportation services for deceased individuals with utmost respect and strict adherence to protocols
- Demonstrated a strong commitment to preparing the deceased for viewings and services by following specific instructions while maintaining sensitivity towards the family's desires.
- Supported cremation procedures and assisted with funeral service set-up and post-service disassembly.
- Organized and set up chapel or visitation rooms, ensuring all necessary items were present and in proper order.
- Greeted guests at the door and provided directions when needed.
- Ensured that any special requests from families were met in a timely manner.
- Answered phones in a professional manner while providing information about available services.
- Organized chapels for visitations and maintained calm and orderly atmosphere.
Transfer Care Team
Baue Funeral Homes
02.2022 - 03.2023
- Performed respectful transfers of deceased individuals from multiple facilities, demonstrating compassion and strict adherence to protocol.
- Provided dressing, cosmetizing, and casketing services for the deceased while prioritizing attention to detail and honoring family requests.
- Assisted in cremation procedures and fulfilled specialized preparation requests to meet family requirements.
- Ensured compliance with applicable regulations, laws, standards of practice, policies and procedures.
- Assisted with cremation process by preparing remains according to state laws and regulations.
- Adhered strictly to laws governing proper handling of human remains.
- Examined paperwork associated with each case prior to performing any procedures.
Administrative Assistant (Temporary)
Benchmark Human Service
08.2018 - 10.2018
- Managed administrative tasks including filing, copying, faxing, and mail distribution to ensure seamless daily operations.
- Assisted clients and their families by addressing inquiries, coordinating referrals, preparing informational packets for service providers, and overseeing record retention protocols.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Sales & Marketing Support Specialist
BFM Group
Lake St. Louis, MO
01.2014 - 09.2015
- Assisted with market research, quote preparation, and proposal creation for promotional merchandise and print services.
- Delivered excellent customer service by maintaining effective communication with clients for seamless information exchange.
- Played a key role in marketing initiatives by developing direct mail programs and coordinating the assembly of marketing kits.
- Answered customer inquiries regarding products, pricing, and availability.
- Resolved order issues by consulting with appropriate departments.
- Tracked sales leads and opportunities within the company's CRM system.
- Scheduled meetings between sales representatives and potential clients.
CDP Scheduler
JB Hunt
Lowell, AR
01.2012 - 08.2013
- Managed recruitment process for driver candidates, ensuring compliance with hiring requirements and Department of Transportation standards, while maintaining consistent communication with recruits
- Promoted job positions to applicants, effectively representing the organization and supporting departmental recruitment goals.
- Conducted interviews with potential employees in order to assess their skills and qualifications.
- Maintained up-to-date records of applicants' data in applicant tracking systems.
- Responded promptly to inquiries from applicants regarding job openings or application status.
- Ensured compliance with applicable laws such as equal opportunity regulations during the recruiting process.
Office Coordinator
FFR-DSI, Inc.
Bentonville, AR
10.2010 - 07.2012
- Managed order processing and catalog requests, ensuring accurate entry of customer-specific information and contributing to enhanced customer satisfaction through personalized product selection assistance
- Prepared and delivered accurate monthly and daily performance reports to support operational tracking and strategic planning efforts.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Ensured compliance with company policies and regulations related to ordering processes.
Customer Service Advisor
BaueStanley Steemer
Springdale, AR
10.2008 - 09.2010
- Ensured efficient job execution through effective scheduling coordination with clients
- Managed account receivables and facilitated payment processing for various transactions, such as checks, cash, and credit cards.
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Identified customer needs and offered solutions to enhance the customer experience.
- Cross-sold products or services based on customer needs assessment.
- Educated customers on product features and benefits to support sales efforts.
Education
High School Diploma -
Springdale High School
Certified Nursing Assistant (CNA) -
Petra Allied Health
Funeral Services Program -
St. Louis Community College
Skills
- Office Operations Administration
- Data Entry & Reporting
- Sales & Marketing Support
- Data Gathering & Analysis
- Filing System & Record Management
- Meeting Scheduling & Coordination
- Internal & External Communications
- Accounts Receivables & Payments
- Customer Relations Management
Affiliations
- Music enthusiast
- Traveling
- Huge football fan
- Drawing, painting, crocheting, wood-working
- Foodie
References
References available upon request.
Timeline
Insurance Specialist/Sales Manager
Pro Installation and Design
08.2023 - 03.2024
Funeral Assistant
Pitman Funeral Home
04.2023 - 08.2023
Transfer Care Team
Baue Funeral Homes
02.2022 - 03.2023
Administrative Assistant (Temporary)
Benchmark Human Service
08.2018 - 10.2018
Sales & Marketing Support Specialist
BFM Group
01.2014 - 09.2015
CDP Scheduler
JB Hunt
01.2012 - 08.2013
Office Coordinator
FFR-DSI, Inc.
10.2010 - 07.2012
Customer Service Advisor
BaueStanley Steemer
10.2008 - 09.2010
High School Diploma -
Springdale High School
Certified Nursing Assistant (CNA) -
Petra Allied Health
Funeral Services Program -
St. Louis Community College
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