Shelby Pease
Hoover,AL
Summary
As Customer Relationship Manager at Prismm (formerly Allseated), I am dedicated to enhancing client experiences and ensuring the seamless integration of prestigious partners, such as Four Seasons and Invited Clubs, into our cutting-edge Vision platform. With a solid background in operations and social networking, I have successfully onboarded over 140 properties, significantly expanding our global footprint in the hospitality industry.
In my previous role as Enterprise Account Manager, I sharpened my expertise in crafting detailed contracts and overseeing complex onboarding processes. The relationships I’ve built reflect my commitment to excellence and my ability to manage intricate event logistics with precision.
At the heart of my approach is a drive to deliver exceptional service while expanding Prismm's esteemed network. Skilled in coordinating a wide range of events—ranging from corporate meetings to large conventions—I excel in managing multiple projects simultaneously, ensuring flawless execution and positive feedback from participants. Known for my creative problem-solving abilities and resilience under pressure, I consistently contribute to successful event outcomes. My strong negotiation skills and vendor relationship management have led to cost-effective solutions and enhanced experiences for all stakeholders.
Overview
8
8
years of professional experience
Work History
Customer Relationship Manager
Prismm
Remote
01.2021 - 01.2025
- Assisted customers daily with inquiries, concerns, and training needs, ensuring optimal use of the Vision platform and fostering strong client relationships. Implemented customer feedback mechanisms to gather insights and improve service delivery, driving continuous enhancement of client experiences.
- Responded promptly to emails, phone calls, and other forms of communication from customers.
- With over three years of experience in each cycle of the sales process at Prismm, I have had the privilege of onboarding over 85 Four Seasons Hotel Properties, 65 Club Corp Properties, 8 Wolfgang Puck Properties, and 15 Remington Hotel Locations.
- My previous roles at Prismm as Enterprise Account Manager, Head of Sales Development, SDR Team Lead, and SDR have given me a wealth of knowledge and experience in the sales, technology, and hospitality industries.
Meeting & Event Manager
Seachem Laboratories, Inc
01.2020 - 12.2024
- Managed and coordinated multiple international and national events simultaneously, ensuring seamless execution and client satisfaction.
- Maintained constant communication with clients and executives worldwide, fostering strong relationships, and exceeding expectations.
- Worked closely with partnership partners on content, travel accommodations, and addressing inquiries.
Catering Sales Manager
Proof of the Pudding
Zoo Atlanta
01.2019 - 01.2021
- Company Overview: Experience in sales, social media management, and catering & venue liaison
- I have successfully managed events with revenue ranging from $10,000 to $60,000++
- My expertise in online marketing, floor planning software, and virtual events allows me to create a safe and enjoyable experience for your guests
- I have also developed successful customer partnerships and created packages for various occasions
- Experience in sales, social media management, and catering & venue liaison
Private Event Sales Associate & Caterease Administrator
Atlanta History Center
Atlanta, USA
01.2017 - 01.2019
- As a venue liaison, I manage vendors to plan events within institutional guidelines, ensuring customer satisfaction, and following up on rentals.
- With guest counts ranging from 50 to 1,500 and event revenue from $5,000 to $80,000, I cultivate and preserve mutually beneficial relationships with caterers, vendors, and other venues to increase the effectiveness, efficiency, and profitability of the institution.
- I've also been responsible for marketing advertisement placement in publications like Jezebel, The Atlantan, Datebook, and Modern Luxury Weddings.
- As a Caterease administrator, I create financial reports for the Vice President, maintain the system, and troubleshoot.
- I also customize and run business analysis reports through Caterease to interpret and predict consumer and business trends, and their impact on sales and advertising spending.
- As a venue liaison, I manage vendors to plan events within institutional guidelines, ensuring customer satisfaction, and following up on rentals.
Education
Hospitality Tourism Management -
Athens Technical College
01.2014
Skills
- Salesforce
- Microsoft 365 (Teams, Outlook, Excel)
- HubSpot
- Prismm
- Social Tables
- Customer Service
- Detail Oriented
- Project management
Languages
English
Freelancework
Meeting & Event Manager, Seachem Laboratories, Inc, 01/01/20, Current
References
References available upon request.
Timeline
Customer Relationship Manager
Prismm
01.2021 - 01.2025
Meeting & Event Manager
Seachem Laboratories, Inc
01.2020 - 12.2024
Catering Sales Manager
Proof of the Pudding
01.2019 - 01.2021
Private Event Sales Associate & Caterease Administrator
Atlanta History Center
01.2017 - 01.2019
Hospitality Tourism Management -
Athens Technical College
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