Summary
Overview
Work History
Education
Skills
Freelancework
Websites
References
Contact
Work Preference
Work Availability
Accomplishments
Timeline
Hi, I’m

Shelby Pease

Customer Relationship Manager, Program & Project Manager
Hoover,AL
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Shelby Pease

Summary

Experienced Customer Relationship Manager with a proven track record in enhancing client experiences within the hospitality sector. Demonstrates expertise in orchestrating complex event logistics, negotiating with vendors, and leveraging social media for brand visibility. Adept at managing high-value accounts and leading cross-functional teams to exceed client expectations. Excels in fast-paced environments, bringing a strong blend of operational management, detailed planning, and customer service excellence to drive business growth and client satisfaction.

Overview

8
years of professional experience

Work History

Prismm
Remote

Customer Relationship Manager
01.2021 - 01.2025

Job overview

  • Managed daily customer inquiries, training, and relationship building to enhance platform utilization and satisfaction. Implemented customer feedback mechanisms to gather insights and improve service delivery, driving continuous enhancement of client experiences.
  • Responded promptly to emails, phone calls, and other forms of communication from customers.
  • Leveraged three years of comprehensive sales cycle experience to onboard prestigious properties, enhancing the brand's global presence. I have had the privilege of onboarding over 85 Four Seasons Hotel properties, 65 Club Corp properties, 8 Wolfgang Puck properties, and 15 Remington Hotel locations.
  • My previous roles at Prismm as Enterprise Account Manager, Head of Sales Development, SDR Team Lead, and SDR have given me a wealth of knowledge and experience in the sales, technology, and hospitality industries.

Seachem Laboratories, Inc

Meeting & Event Manager
01.2020 - 12.2024

Job overview

  • Orchestrated international and national events, ensuring flawless execution and client delight.y, ensuring seamless execution and client satisfaction.
  • Maintained constant communication with clients and executives worldwide, fostering strong relationships, and exceeding expectations.
  • Worked closely with partnership partners on content, travel accommodations, and addressing inquiries.

Proof of the Pudding
Zoo Atlanta

Catering Sales Manager
01.2019 - 01.2021

Job overview

  • Company Overview: Experience in sales, social media management, and catering & venue liaison
  • Drove event success, managing projects with revenues up to $60,000, leveraging online marketing and floor planning expertise.
  • My expertise in online marketing, floor planning software, and virtual events allows me to create a safe and enjoyable experience for your guests
  • I have also developed successful customer partnerships and created packages for various occasions
  • Experience in sales, social media management, and catering & venue liaison

Atlanta History Center
Atlanta, USA

Private Event Sales Associate & Caterease Administrator
01.2017 - 01.2019

Job overview

  • As a venue liaison, I manage vendors to plan events within institutional guidelines, ensuring customer satisfaction, and following up on rentals.
  • With guest counts ranging from 50 to 1,500 and event revenue from $5,000 to $80,000, I cultivate and preserve mutually beneficial relationships with caterers, vendors, and other venues to increase the effectiveness, efficiency, and profitability of the institution.
  • I've also been responsible for marketing advertisement placement in publications like Jezebel, The Atlantan, Datebook, and Modern Luxury Weddings.
  • As a Caterease administrator, I create financial reports for the Vice President, maintain the system, and troubleshoot.
  • I also customize and run business analysis reports through Caterease to interpret and predict consumer and business trends, and their impact on sales and advertising spending.
  • As a venue liaison, I manage vendors to plan events within institutional guidelines, ensuring customer satisfaction, and following up on rentals.

Education

Athens Technical College

Hospitality Tourism Management
01.2014

Skills

  • Event Planning
  • Vendor Management
  • Team Leadership
  • Strategic Planning
  • Client Relations
  • Salesforce, Salesloft, Hubspot
  • Prismm, Social Tables
  • Microsoft 360, Adobe

Freelancework

Meeting & Event Manager, Seachem Laboratories, Inc, 01/01/20, Current

References

References available upon request.

Contact

Hoover, AL 35244

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceCompany CultureWork from home optionHealthcare benefitsPaid sick leaveTeam Building / Company RetreatsPersonal development programsCareer advancement401k matchPaid time off
Availability
See my work availability
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Accomplishments

  • Supervised a team of 4 staff members.
  • Created and activated a social platform for Zoo Atlanta Special Events, Facebook & Instagram.
  • Created events for high-profile clients like Super Bowl events.
  • Executing events internationally in South Africa, Australia, Italy, and Germany.

Timeline

Customer Relationship Manager

Prismm
01.2021 - 01.2025

Meeting & Event Manager

Seachem Laboratories, Inc
01.2020 - 12.2024

Catering Sales Manager

Proof of the Pudding
01.2019 - 01.2021

Private Event Sales Associate & Caterease Administrator

Atlanta History Center
01.2017 - 01.2019

Athens Technical College

Hospitality Tourism Management

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Shelby PeaseCustomer Relationship Manager, Program & Project Manager