Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Shelby Penn

Glendale,AZ

Summary

Resourceful multi area trained associate able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.

Overview

6
6
years of professional experience

Work History

IOL

Amazon Robotics
06.2022 - 09.2022
  • Working effectively and efficiently to reconcile highest dwelling trailers by locating units necessary to close trailer.
  • Meeting SLAs in timely manners.
  • Providing detailed handoff to upcoming shifts about progress and locations of units that need to be processed still.
  • Doing apollo audits to send reconciliation request to Ops manager.
  • Using Kips, yard management, and maple syrup to record production and view operational data.
  • Used Peculiar items to view and clear units that have fallen into the 3-4 day bucket and 5 day bucket.
  • Track down peculiar items in warehouse to get them successfully processed.
  • Tracked down units by doing sweeps throughout inbound.
  • Coordinated with dock and stow teams to insure units are processed in FIFO order.
  • Participated in sync meetings to discuss current data.
  • Worked closely with RSR team to find pallets connected to our highest dwelling trailers.
  • Having in depth knowledge receiving process and drop zone locations.

Inbound Problem Solver

Amazon Robotics
01.2022 - 09.2022
  • Utilized problem-solving skills to reduce or eliminate company expenses.
  • Evaluated potential costs, required resources and potential barriers to successfully implement solutions.
  • Gathered and designed technical specifications to solve customer needs.
  • Leveraged technology to troubleshoot and track issues efficiently.
  • Reintroduced units back into the system using tools provided by Amazon.
  • Navigating Amazon's provided tools for problem solve, including Fc research and sideline.
  • Track where shortages and overages are originating from.
  • Successfully create and process tickets for items to be farther researched and take units to their designated location.

Inbound Stower

Amazon Robotics
09.2021 - 09.2022
  • Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
  • Maintained clean and organized workspaces to uphold safety standards.
  • Sorted over 1,000s of products onto shelves according to type, weight and size.
  • Moved tsXs and csXs weighing up to 25 pounds continuously.
  • Achieving top 5% of stow rates/units for every shift.

Safety Hazwaste Coordinator

Amazon
09.2022 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Sorted and performed quality control measures of donated items.
  • Maintained organized and clean worksite.
  • Prepared shipments of items for transport to alternate locations.
  • Complied with Company privacy policies to uphold confidentiality of donors and recipients.

Lna

Right At Home Health Care
03.2021 - 09.2021
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Transported patients between rooms and appointments or testing locations.

Inbound Decant

Amazon Robotics
01.2021 - 08.2021
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Worked closely with RSR team to insure pallets were in proper drop zones.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Coordinated warehouse organization scheme and product placements.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Maintained safety and efficiency while off loading over 25 pounds of products at a time into receiving equipment.
  • Unloaded totes and boxes onto conveyor belts for decant team to process.

Forklift Operator

Amazon Robotics
03.2021 - 06.2021
  • Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
  • Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
  • Changed out forklift batteries and connected batteries to battery charger.
  • Communicated with floor managers to determine merchandise placement.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Received cargo by lifting and moving it using hand trucks and pallet jacks.
  • Ability to TDR dock doors in and out, in a safely manner.

Lead Server

Fellowship Square
01.2019 - 01.2021
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Managed food resources, memorized orders and coordinated customer service.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Oversaw daily operations of service team, delegated tasks and trained new staff.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurants while maintaining calm, professional demeanor.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons

Education

Associate Of Applied Science - Radiology

Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ

Licensed Nursing Assistant -

Medstar Academy
Glendale, AZ
08.2020

High School Diploma -

Valley Vista High School
Surprise, AZ
05.2019

Skills

  • Assembly and production
  • Labeling and boxing
  • Loading and unloading
  • Quantity Calculations
  • Forklift Operation
  • Unloading Cargo
  • Warehouse Environment Safety
  • Pallet Jack Operations
  • Strong Organizational Skills
  • Microsoft PowerPoint
  • Self-Motivated

Timeline

Safety Hazwaste Coordinator

Amazon
09.2022 - Current

IOL

Amazon Robotics
06.2022 - 09.2022

Inbound Problem Solver

Amazon Robotics
01.2022 - 09.2022

Inbound Stower

Amazon Robotics
09.2021 - 09.2022

Lna

Right At Home Health Care
03.2021 - 09.2021

Forklift Operator

Amazon Robotics
03.2021 - 06.2021

Inbound Decant

Amazon Robotics
01.2021 - 08.2021

Lead Server

Fellowship Square
01.2019 - 01.2021

Associate Of Applied Science - Radiology

Maricopa Community Colleges - Estrella Mountain Community College

Licensed Nursing Assistant -

Medstar Academy

High School Diploma -

Valley Vista High School

Similar Profiles

CREATE PROFILE
Shelby Penn