Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Barfield

Burkburnett,TX

Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Familiar with diverse banking and investment products, deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities. Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Bank Teller Supervisor

First Bank
06.2020 - Current
  • Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
  • Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
  • Increased overall efficiency by implementing new procedures for cash handling, balancing, and discrepancy resolution.
  • Reduced errors in transactions by providing ongoing training and coaching to bank tellers on best practices.
  • Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
  • Contributed to the development of a positive work environment through team building initiatives and employee recognition programs.
  • Ensured high-quality customer service by regularly evaluating employee performance and providing constructive feedback for improvement.
  • Maintained a secure work environment by enforcing safety protocols and conducting regular audits of vaults, cash drawers, and security systems.
  • Increased account retention with proactive outreach efforts targeting existing customers facing potential account closure or dissatisfaction issues.
  • Facilitated smooth transitions during periods of staffing changes by overseeing thorough training for new hires and temporary staff members.
  • Boosted operational efficiency with detailed reporting on teller performance metrics, enabling targeted improvements where needed most.
  • Strengthened internal controls through diligent adherence to audit requirements, leading to consistently satisfactory audit results for the branch.
  • Built trusting relationships with customers through attentive listening skills, insightful problem-solving abilities, and empathetic service approach.
  • Enhanced the overall customer experience by working closely with the team to identify and address specific areas for service improvement.
  • Implemented time-saving strategies that reduced long wait times, resulting in increased customer satisfaction and loyalty.
  • Counted cash drawers and made bank deposits.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
  • Examined tellers' reports of daily transactions for accuracy.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Complied with established internal controls and policies.
  • Utilized financial software to prepare consolidated financial statements.
  • Improved overall financial reporting by streamlining control processes and reporting structures.

Retail Sales Associate

Cavenders
01.2018 - 12.2020
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
  • Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

Vernon College
Wichita Falls, TX

High School Diploma -

Burkburnett High School
Burkburnett, TX
05.2015

Skills

  • Conflict resolution
  • Banking software knowledge
  • Fraud detection
  • Customer service excellence
  • Performance management
  • Regulatory compliance
  • Transaction processing accuracy
  • Cash handling expertise
  • Workflow optimization
  • Team leadership
  • Problem-solving abilities
  • Policy enforcement
  • Audit preparation
  • Customer relationship building
  • Motivational techniques
  • Staff training and development
  • Risk management
  • Effective communication
  • Organizational skills
  • Professional demeanor
  • Interpersonal skills
  • Adaptability and flexibility
  • Attention to detail
  • Time management
  • Financial product knowledge
  • Consumer Banking
  • Transaction Processing
  • Cash Handling and Management
  • Customer Engagement
  • Decision-Making
  • Customer Service
  • Goal Setting
  • Employee Training Oversight
  • Staff Recruitment and Hiring
  • Financial Resource Management
  • Prioritizing and Planning
  • Data Analysis

Timeline

Bank Teller Supervisor

First Bank
06.2020 - Current

Retail Sales Associate

Cavenders
01.2018 - 12.2020

Vernon College

High School Diploma -

Burkburnett High School

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Shelby Barfield