Shelby Petty
Pueblo,CO
Summary
Veteran Program manager bringing 5 years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker. Personable and dedicated Customer Service Representative with extensive experience 6 industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Manager/Supervisor
Axiom Fiber Optics
Pueblo , CO
2023.05 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed office budget to handle inventory, postage and vendor services.
- Recruited and trained new employees to meet job requirements.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Assigned work and monitored performance of project personnel.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed files and records to obtain information and respond to requests.
- Maintained filing system for records, correspondence and other documents.
- Proposed or approved modifications to project plans.
- Reviewed completed work to verify consistency, quality and conformance.
Correctional Officer
Colorado State Penitentiary
Cañon City , CO
2021.10 - 2023.02
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Performed head counts, checking cells for missing inmates.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Transported inmates to court, doctor appointments and work sites.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
- Used appropriate means to discipline prisoners.
- Maintained records of prisoners' identification and charges.
- Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
Account Manager
Gregg Snyder
Salida , CO
2020.02 - 2022.03
- Built and maintained productive relationships with customers and internal partners.
- Replenished and arranged items to maintain appearance.
- Produced sales documents, finalized deals and filed records.
- Assisted in developing pricing models based on competitor analysis.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Operated register, handled cash and processed credit card transactions.
- Acted as main point of contact in matters relating to client concerns and needs.
Education
GED -
Salida High School
Salida, CO2019-05
Skills
- Policy Development
- Billing
- Data Entry
- Supply Management
- Employee Supervision
- Staff Management
- Administrative Support
- Inventory Control
- Operations Management
- Customer Service
- Contract Administration
- Expense Reporting
- Office Management
- Team Supervision
- Bookkeeping
- Staff Hiring
- Workforce Management
- Child Safety
- Injury Prevention
- Emergency Management
- Safety Protocols
- Airway Management
- First Aid Training
Affiliations
- I am a photographer for fun
- Love to be outside and venture the world
Certification
- First aid training
- Osha-10
Timeline
Office Manager/Supervisor
Axiom Fiber Optics
2023.05 - Current
Correctional Officer
Colorado State Penitentiary
2021.10 - 2023.02
Account Manager
Gregg Snyder
2020.02 - 2022.03
GED -
Salida High School
- First aid training
- Osha-10
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