Shelby Pietrzak

I work at Anne Arundel Dermatology as a Call scheduler my duties are:

• familiarity with EMA system
• Answering phone calls in a professional manner
• Scheduling and rescheduling patients
• Looking up or creating new patient profiles and sending consent forms
• Transferring calls to the appropriate extensions when necessary and communicating with outside doctor facilities when needed

When needed I also cover front reception, My duties are:

• Checking in and out patients
• Collecting co-pays and resolving outstanding balances
• Making sure patience correctly fill out all consent/medical forms

I worked at European Wax Center for two years, making a great impression being the first and last face guess see. My duties were:

• Counting the register and cash handling
• Confirming all guest appointments
• Up selling wax past memberships
• Scheduling guests via phone or text message
• Having a vast product knowledge to help guess with any questions they may have
• Unloading and stocking products
• Going to the bank for change/deposit as needed

I worked in front of House at McAllister's, then after three months I got promoted to shift manager & my duties were:

• Opening the store and making sure morning staff makes it in on time
• Counting all drawers and making sure they align with last nights numbers
• Overlooking last night's work, making sure the store is in perfect condition to start the day
• Making the schedule for the day, finding placement for shift rules
• Checking emails/surveys and timely responding to them
• Running and managing brakes for staff
• Assisting customers with any questions or concerns, they may have
• Placing product/produce orders

I worked at Old Navy as a sales associate, and it was very versatile when it came to the roles I did. My duties were:

• Register, checking out all customer items
• Fulfilling online pick up orders
• Fitting room
• On the floor, making sure everything was hung up and properly folded
• Inventory
• Unloading truck shipments
• Up selling Old Navy cards and keeping up with email quoters