Shelby Pitts
Montgomery,IL
Summary
Proven leader with extensive experience at Monarch Landing, adept in operations management and staff development. Excelled in enhancing team efficiency, reducing employee turnover by fostering a positive environment, and streamlining processes for increased productivity. Skilled in complex problem-solving and employee motivation, teaching new concepts, and streamlining processes and procedures.
Overview
13
13
years of professional experience
Work History
Supervisor
Monarch Landing
03.2015 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
Cashier
Michaels Arts And Crafts
08.2011 - 02.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
East Aurora High School
Aurora, ILSkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Inventory Control
- Staff Development
- Staff Discipline
- Processes and procedures
- Operations Management
- Microsoft Office experience, also experience in different Software used daily
Accomplishments
- Started as a Full Time Server at Monarch Landing and have worked my way up from there.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30+ staff members.
Timeline
Supervisor
Monarch Landing
03.2015 - Current
Cashier
Michaels Arts And Crafts
08.2011 - 02.2015
High School Diploma -
East Aurora High School
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