Shelby Platfers
West Fargo
Summary
Dynamic accounts management professional with a proven track record at Goldmark Property Management, excelling in accounts receivable management and customer satisfaction. Successfully streamlined processes, enhancing operational efficiency and client retention. Adept at team training and fostering collaboration, driving continuous improvement in financial performance and service delivery.
Overview
8
8
years of professional experience
Work History
Manager of Accounts Payable and Receivables
Goldmark Property Management
01.2024 - 12.2026
- Streamlined account management processes to enhance client satisfaction and retention.
- Developed comprehensive property management strategies to optimize financial performance.
- Led cross-functional teams to execute strategic initiatives, improving operational efficiency.
- Established key performance indicators to measure success of accounts under management.
- Cultivated strong relationships with clients, ensuring alignment with their property needs and goals.
- Generated comprehensive reports for senior management highlighting account performance metrics and areas for improvement.
- Fostered a culture of collaboration within the accounts team, resulting in improved communication between departments and better overall performance outcomes.
- Expanded client base by consistently delivering excellent customer service and fostering long-lasting relationships.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Trained new employees on customer service, money handling and organizing strategies.
- Facilitated training sessions on property management software for enhanced team productivity.
- Cultivated an environment of continuous learning among team members, encouraging professional development through training programs and workshops.
Accounts Payable and Receivable Specialist
Goldmark Property Management
01.2022 - 01.2024
- Processed invoices accurately, ensuring timely payments to vendors and suppliers.
- Reconciled accounts payable and receivable, identifying discrepancies and resolving issues promptly.
- Managed customer payment inquiries, providing exceptional service and support for account-related questions.
- Utilized accounting software to maintain accurate financial records and streamline reporting processes.
- Assisted in month-end closing procedures, contributing to financial accuracy and compliance.
- Collaborated with cross-functional teams to enhance communication regarding billing discrepancies and resolutions.
- Managed high volume invoice processing while maintaining accuracy in data entry, ensuring timely payments to suppliers.
- Enhanced vendor relationships by negotiating favorable payment terms and promptly addressing queries.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Lane Attendant
The Bowler
06.2020 - 08.2022
- Assisted patrons with lane selection and equipment setup to enhance customer experience.
- Monitored lane operations and ensured cleanliness for optimal functionality.
- Provided support in managing reservations and accommodating walk-in customers efficiently.
- Collaborated with team members to maintain inventory of bowling supplies and equipment.
- Conducted routine maintenance checks on bowling lanes and machinery to ensure safety standards.
- Educated customers on game rules and scoring systems, enhancing their enjoyment of the sport.
- Operated cash register accurately, maintaining responsibility for daily financial transactions.
- Helped maintain inventory levels, ordering supplies as needed to ensure seamless operations.
- Managed lane reservations, ensuring a smooth flow of guests throughout the establishment.
- Streamlined check-in process to minimize wait times for eager bowlers.
- Supervised birthday parties and group events, managing all aspects from setup to cleanup efficiently.
- Conducted thorough opening/closing procedures to ensure the cleanliness and safety of the establishment.
Sales Supervisor
Thunder Road Amusement Park
03.2019 - 04.2022
- Supervised daily operations to ensure seamless guest experiences.
- Trained and mentored team members on customer service best practices.
- Implemented inventory management systems to optimize stock levels.
- Coordinated promotional events to enhance guest engagement and revenue.
- Conducted regular safety inspections to maintain compliance with regulations.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Education
Associate of Science - Health Sciences
American Public University
Charles Town, WV09.2026
Skills
- Accounts receivable management
- Payroll management
- Cash flow forecasting
- Auditing procedures
- Internal controls
- Accounts payable management
- Teamwork and collaboration
- Customer service
- Customer satisfaction
- Data-driven decision making
- Business development and planning
- Staff management
- Team Training
- Sales reporting
- Invoice balancing
- Account oversight
- Vendor relations
- Account management
- Cold calling skills
- Employee mentoring
Timeline
Manager of Accounts Payable and Receivables
Goldmark Property Management
01.2024 - 12.2026
Accounts Payable and Receivable Specialist
Goldmark Property Management
01.2022 - 01.2024
Lane Attendant
The Bowler
06.2020 - 08.2022
Sales Supervisor
Thunder Road Amusement Park
03.2019 - 04.2022
Associate of Science - Health Sciences
American Public University