Shelby Power
Mason,OH
Summary
My first job was in customer service at a movie theatre. Stayed as a regular floor staff member for a couple of months until I was sort of promoted to Team Lead, never got the position officially but I learned more in depth about cash handling and inventory management. After a month or so I went back to being floor staff. Now I'm currently working at an animal boarding house and I love it! I get the chance to work with animals and it's so rewarding. I've learned how to perform kennel baths over at the boarding house. My professional goals are to one day be able to develop a loyal client base and have returning customers for the amazing service I provide. I'm also studying how to perform Pet Massage.
I'll be graduating from Animal Behavior College at the latest in February of 2025. The lowest I've ever gotten on one of the tests is an 88%. Graduated high school with a GPA of 3.6.
Overview
2
2
years of professional experience
Work History
Kennel Attendant
Denise's Animal House LLC
07.2024 - Current
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Reduced stress levels for animals during their stay by creating a calm and nurturing environment that catered to individual needs.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Streamlined daily routines by developing efficient systems for feeding, walking, cleaning, and medicating multiple animals throughout the day.
- Contributed to a positive workplace atmosphere by maintaining open communication with team members and proactively addressing issues or concerns.
- Provided engaging activities for animals to promote physical fitness and mental stimulation, resulting in happier, healthier pets.
- Provided top-notch customer service to every customer and exceptional care to animals.
- Kept animals clean and free of contaminants to promote optimal health.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed pet care instructions for dietary needs and medication regimens.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Documented animals' weight, size and condition in computer system for review by senior staff.
Floor Staff Member
Regal Deerfield Towne Center & RPX
02.2023 - 05.2024
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
- Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
- Handled cash transactions efficiently while adhering to company policies for secure financial management.
- Collaborated with team members to maintain store appearance, resulting in a more enjoyable shopping experience for customers.
- Helped maintain store organization through consistent restocking of shelves throughout the day, ensuring adequate product availability for customers at all times.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased efficiency in floor operations by organizing and stocking merchandise, reducing clutter and ensuring optimal product placement.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Contributed to sales growth by actively engaging with customers and promoting store promotions or special offers.
- Assisted customers with inquiries, locating products, and making informed recommendations to meet their needs.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Utilized customer feedback to improve services and apply best practices.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
High School Diploma -
William Mason High School
Mason, OH05.2023
Skills
Maintaining cleanliness
Animal Care
Canine Behavior Knowledge
Patience and understanding
Adaptable and Flexible
Oral communication
Feline behavior understanding
Behavior Observation
Teamwork and Collaboration
Problem-Solving
Dependable and Responsible
Medication Administration
Accomplishments
- Worked and taken care of over 50 animals at a time alone
- Worked for 6 months and started learning management tactics
- Was a student leader for the high school marching band
- Helped work together as a team in marching band to receive our highest score of school history (placed 4th in the nation of 2023)
Additional Information
I appreciate the time you have taken out of your day to be willing to teach me. It truly means so much to me and I'm looking forward to hearing back from you! I can't wait to get started at Mandy's Dog-O-Mat as an internee. I'm excited to learn what this field truly looks like in the day of the people that work it. Thank you once again
Languages
American Sign Language
Limited Working
Timeline
Kennel Attendant
Denise's Animal House LLC
07.2024 - Current
Floor Staff Member
Regal Deerfield Towne Center & RPX
02.2023 - 05.2024
High School Diploma -
William Mason High School
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