Shelby Prosper

Project Management

• Delivered seamless management of additional work requests and special projects from inception to closeout. Achieved efficient travel arrangements with various suppliers, contractors, and internal executives. Executed all aspects of project planning and tracking, resulting in successful project outcomes;
• Developed and managed proof of concept project initiatives, focusing on maximizing value for program and fleet efficiency;
• Managed detailed tracking of multi-million dollar statements of work and budgets, coordinating efforts between suppliers and senior management;
• Reviewed and optimized supplier statements of work to align with program specifications and fulfill government contract requirements;
• Evaluated and reported on internal and supplier KPIs and metrics, ensuring timely delivery of performance insights on a weekly, monthly, quarterly, and annual basis;
• Engaged with internal leadership and external partners to refine metrics and tracking processes, ensuring efficient program operations and high customer satisfaction;
• Utilized Qualtrics and QuickBase to track and report data analytics, providing senior management with insights to ensure optimal fleet performance and operational stability;
• Executed internal audits of program's data analytics and quality management systems to ensure compliance with AS9100 standards;
• Planned and executed team-building events to enhance office morale and support program culture alignment.

Executive Administrative Officer

• Supported, managed and maintained the Senior Lead Office Manager’s calendar, scheduling and appointments while ensuring all meetings were appropriately prioritized and efficiently planned and executed;
• Coordinated, arranged, organized, managed, and facilitated all aspects of virtual meetings via Zoom, WebEx and Microsoft Teams while also providing all meeting support materials and presentations;
• Recorded and maintained all Meeting Minutes both in-person and online as required while also ensuring proper distribution, follow-up and key takeaways of all Meetings were communicated and shared in a timely manner;
• Created, managed, and maintained all required meeting presentations via Microsoft Office Suites;
• Developed, tracked, and reported all Program Metrics on a daily, weekly and monthly basis;
• Supported further management by answering phones, managing various inboxes, and directing various requests or queries to the appropriate manager;
• Managed all office/program visitors’ travel to and from the office, ensured a positive, happy, and lively office environment for fellow colleagues and visitors;
• Booked and managed all travel for the Lead Office Manager and fellow management followed by ensuring all completed travel was expensed and reported in a timely manner;
• Maintained organized filing systems and managed confidential documents with utmost discretion;
• Oversaw overall office organization and morale. I ensured the office was clean and organized to promote productivity and efficiency while ensuring everyone had all required office supplies and materials.

• Coordinated and provided administrative support services to Senior Partners, Principals, and Management, responsibilities included;
• Greeting and providing an inviting and welcoming space for clients;
• Maintaining office morale;
• Answering and directing incoming phone calls and e-mail correspondence;
• Scheduled, prioritized, and completed client files efficiently;
• Maintained, updated, and tracked electronic client files using various CRM tools both in the office and with the CRA;
• Coordinated, planned, and processed travel arrangements and bookings for Senior Partners and Management;
• Processed and approved travel expenses and claims;
• Tracked, maintained, and updated conference and meeting room schedules as well as the calendars and schedules of the Senior Partners, Principals and Management;
• Ordered and maintained office supplies.

• Successfully implemented and executed a comprehensive global sales and marketing strategy both online, in-store, and client-centric;
• Continuously communicated with future and current customers to ensure service levels were met, maintained and exceeded;
• Answered phones, developed financial reporting skills, data entry, customer relations, and communication skills;
• Maintained sales transaction records, cash flow, and inventory reporting through platforms such as QuickBooks and Shopify;
• Assisted in purchase orders and acquisitions, accounts payable and receivable, payments made both in-store and online, handled refunds and returns, deposited cheques, and maintained inventory levels and supplies;
• Fulfilled online, in-store, and phone orders, shipping, and receiving;
• Managed the listing and maintenance off all products listed for sale on Amazon;
• Assisted in policy and procedure development company-wide;
• Assisted in product development and research.
• Developed and executed comprehensive sales strategies to expand market presence.
• Led cross-functional teams in launching innovative marketing campaigns, driving brand awareness.