Shelby Puleo
Summary
Dynamic professional with a proven track record at Building Blocks Learning Center, excelling in inventory management and client relations. Spearheaded preschool therapy coordination across 20+ counties, demonstrating exceptional team leadership and organizational skills. Achieved significant improvements in office efficiency and customer satisfaction, showcasing a detail-oriented approach and a commitment to excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Preschool Coordinator
Building Blocks Learning Center
03.2022 - Current
- Coordinate with CPSE chairs of school districts to provide preschool therapy to children in 20+ counties.
- Send prescriptions to doctors prior to therapy being authorized.
- Maintain and inventory office supplies for multiple locations.
- Sustained a high level of parent satisfaction with the preschool program by addressing concerns promptly and maintaining open lines of communication throughout all interactions.
Hair and Makeup Artist
Independent
06.2017 - Current
- Achieved client satisfaction by providing exceptional hair and makeup services tailored to individual preferences.
- Stayed current on trends and innovations within the beauty industry by attending conferences, trade shows, and continuing education courses.
- Ensured a smooth and efficient workflow during high-traffic event days by coordinating with fellow team members, leading to seamless execution of services.
- Expanded clientele base through consistent delivery of high-quality work paired with excellent customer service skills.
Office Manager
Building Blocks Learning Center
06.2013 - 06.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Retail Sales Associate
The Princess Shop
09.2005 - 07.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate item.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Opened and closed store, including counting cash and opening and closing register.
Education
Associates Degree - Business Management
Mohawk Valley Community College
Utica, NY05-2010
Skills
- Business Management
- Inventory Management
- Team Leadership
- Client Relations
- Detail Orientated
- Highly Organized
Certification
License in Cosmetology
Timeline
Preschool Coordinator
Building Blocks Learning Center
03.2022 - Current
Hair and Makeup Artist
Independent
06.2017 - Current
Office Manager
Building Blocks Learning Center
06.2013 - 06.2016
Retail Sales Associate
The Princess Shop
09.2005 - 07.2014
License in Cosmetology
Associates Degree - Business Management
Mohawk Valley Community College
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