Shelby Raley

Concord,CA

Summary

A seasoned and dedicated manager of individualized care plans and client relationships, bringing extensive experience in efficiently handling a substantial caseload. Demonstrated expertise is underscored by consistently outstanding feedback from patients and clients, attesting to ability to deliver favorable outcomes and exceptional experiences. Committed to upholding top-tier standards of support, fostering strong and enduring professional relationships, and earning recognition as a dependable and adaptable asset to both clients and colleagues alike.

Overview

years of professional experience

Work History

Patient Navigator II

Spring Fertility

07.2020 - Current

Successfully established and nurtured positive relationships while offering clinical and logistical assistance to more than 160 cases per month
Excell as primary touch point by adeptly facilitating comprehensive communication among physicians, nursing staff, and other stakeholders, resulting in delivery of high quality care
Revered by patients for delivering outstanding emotional and clinical support, as evidenced by consistently glowing reviews by patients, resulting in higher online ratings for facility and individual providers
Achieves exceptional results in handling escalations and providing solutions in sensitive situations, while maintaining established rapport.

Bridal Stylist and Sales Consultant

Miosa Bride

11.2019 - 06.2020

Exceeded sales goals and consistently ranked in top 3-5 sales consultants on a highly competitive team of 15 or more consultants
Pioneered successful sales of brand new designs and maintained working knowledge of over 2,000 gowns, showcasing keen eye for trends and proficiency in discerning customer preferences
Received sales excellence recognition from major brands' representatives during their market research visits to the store.

Social Work Coordinator and Direct Support Professional

Enriching Lives

04.2019 - 09.2019

Exemplified exceptional client service, achieving high satisfaction ratings and successful outcomes from diverse stakeholders, including clients, their families, Regional Center, and Family Home Providers
Orchestrated seamless and successful collaborations with behaviorists, nurses, therapists, psychiatrists, physicians, and medical specialists, to implement preferences in delivering care while proactively addressing additional needs and adaptations

Behavior Therapist

Central Valley Autism Project

04.2018 - 10.2018

Collaborated within dynamic team to fulfill pivotal role in delivering exemplary direct care and behavior therapy to individuals with developmental disabilities, achieving significant progress in behavioral goals
Maintained meticulous and ongoing data collection to adjust and influence targeted behavior
Ensured open and transparent communication between team members and clients' families regarding therapy progress, backed by observable and measurable behavioral data

Education

Bachelor of Arts - Sociology

California State University - Chico

Chico, CA

12.2017

Timeline