Shelby Rangel

- Interim Store Manager

• Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
• Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Helped sales team complete sales and finalize process.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

• Consistently exceeded monthly sales targets by [X]%, resulting in recognition as a top performer within the team.
• Achieved increase in personal sales volume through proactive upselling and cross-selling techniques.
• Generated additional revenue by leveraging deep product knowledge and tailored sales strategies.
• Excelled in a commission-based environment, consistently ranking in the top 1% of sales associates based on earnings.
• Utilized a strategic approach to achieve high-value transactions, maximizing commission opportunities.
• Mastered product features and benefits, enabling informed recommendations and driving higher sales conversion rates.
• Executed visual merchandising strategies to enhance store displays and drive customer interest.
• Maintained high standards of store presentation, ensuring an appealing and organized shopping environment.
• Contributed to inventory management, including stock replenishment and organization, to support seamless store operations.

• Led the planning and execution of over 12 high-profile internal events, including formal gatherings, social functions, and philanthropic activities, enhancing member engagement and community spirit.
• Managed a team of 10 event coordinators and volunteers, overseeing their tasks and ensuring seamless collaboration to achieve event objectives and maintain high standards of execution.
• Developed and implemented innovative event strategies that resulted in an increase in event attendance and overall member participation.
• Created and maintained detailed event budgets, successfully managing expenses to stay within allocated funds while achieving event goals and exceeding expectations.
• Coordinated with external vendors and partners to secure services and supplies, negotiating contracts and ensuring the timely delivery of resources to support successful event outcomes.

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivated a positive environment that fostered members engagement, increased retention rates, and boosted overall member morale.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Provided positive first impressions to welcome existing, new, and potential customers.