Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

Shelby Reddicopp

Phoenix,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Optumcare/ United Healthcare
07.2020 - Current


  • Responded to inquiries and issues.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Cross-trained and provided backup support for organizational leadership.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.

Front Desk Agent/Night Auditor

WoodSpring Hotels Property Management LLC
11.2016 - 12.2020


  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Oversaw night auditing of daily room occupancy and hotel revenue.

Sub-Artist

Subway
09.2014 - 01.2017


  • Handling cash register
  • Cleaning up eating area
  • Prepared salads, soups and sandwiches for customers.
  • Monitored inventory and requisitioned low-stock items.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Shared information with customers about menu items, preparation methods, and ingredients.

Caretaker

Hodge Family Home
01.2012 - 09.2014
  • Helped manage files for each resident
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Remained alert to problems or health issues of clients and competently responded.
  • Communicated effectively with owners, residents, and on-site associates.
  • Planned special events such as lotteries, dedications and project tours.

Education

Bachelor of Science - Computer Science

Maricopa Community Colleges - Gateway Community College
Phoenix, AZ
06.2027

High School Diploma -

Connection Academy
Pasadena, CA
06.2010

Skills

  • Filing
  • Data Entry
  • Microsoft Office
  • Organizational Skills
  • Customer Service Skills
  • Inventory
  • Scheduling
  • Clerical
  • Management
  • Billing
  • Night Audit
  • Computer Networking
  • Complaint Resolution
  • Call Management
  • Appointment Scheduling
  • Live Chat Support
  • Computer Proficiency
  • Staff Training
  • Problem-Solving Abilities
  • Clerical Support
  • Escalation Management

Certification

  • Microsoft Word, Present
  • Microsoft Excel, Present
  • Business technology, 10/01/15, Present
  • OPAC
  • Business Technology Trade Certification

Hobbies

Volunteering with disadvantage kids from Big Brothers Big Sisters organization.

Timeline

Customer Service Representative

Optumcare/ United Healthcare
07.2020 - Current

Front Desk Agent/Night Auditor

WoodSpring Hotels Property Management LLC
11.2016 - 12.2020

Sub-Artist

Subway
09.2014 - 01.2017

Caretaker

Hodge Family Home
01.2012 - 09.2014

Bachelor of Science - Computer Science

Maricopa Community Colleges - Gateway Community College

High School Diploma -

Connection Academy

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Shelby Reddicopp