Shelby Reddicopp
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Optumcare/ United Healthcare
07.2020 - Current
- Responded to inquiries and issues.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Front Desk Agent/Night Auditor
WoodSpring Hotels Property Management LLC
11.2016 - 12.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered multi-line phone system and enthusiastically greeted callers.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Sub-Artist
Subway
09.2014 - 01.2017
- Handling cash register
- Cleaning up eating area
- Prepared salads, soups and sandwiches for customers.
- Monitored inventory and requisitioned low-stock items.
- Operated manual and electric appliances to peel, slice, and trim food.
- Assisted customers in choosing menu items by providing food complementing information.
- Shared information with customers about menu items, preparation methods, and ingredients.
Caretaker
Hodge Family Home
01.2012 - 09.2014
- Helped manage files for each resident
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Remained alert to problems or health issues of clients and competently responded.
- Communicated effectively with owners, residents, and on-site associates.
- Planned special events such as lotteries, dedications and project tours.
Education
Bachelor of Science - Computer Science
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ06.2027
High School Diploma -
Connection Academy
Pasadena, CA06.2010
Skills
- Filing
- Data Entry
- Microsoft Office
- Organizational Skills
- Customer Service Skills
- Inventory
- Scheduling
- Clerical
- Management
- Billing
- Night Audit
- Computer Networking
- Complaint Resolution
- Call Management
- Appointment Scheduling
- Live Chat Support
- Computer Proficiency
- Staff Training
- Problem-Solving Abilities
- Clerical Support
- Escalation Management
Certification
- Microsoft Word, Present
- Microsoft Excel, Present
- Business technology, 10/01/15, Present
- OPAC
- Business Technology Trade Certification
Hobbies
Volunteering with disadvantage kids from Big Brothers Big Sisters organization.
Timeline
Customer Service Representative
Optumcare/ United Healthcare
07.2020 - Current
Front Desk Agent/Night Auditor
WoodSpring Hotels Property Management LLC
11.2016 - 12.2020
Sub-Artist
Subway
09.2014 - 01.2017
Caretaker
Hodge Family Home
01.2012 - 09.2014
Bachelor of Science - Computer Science
Maricopa Community Colleges - Gateway Community College
High School Diploma -
Connection Academy