Summary
Overview
Work History
Skills
Accomplishments
References
Timeline
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Shelby Redecker

Shelby Redecker

North Hollywood,CA

Summary

Experienced leader with a passion for connecting, creating, and making a difference. In addition to my extensive experience in customer service, I spend my free time traveling to music festivals, participating in improv classes, and playing team sports. Although I have primarily focused on food service, I envision myself working in something I am more passionate about whether that be the arts, traveling, live music, or another great passion of mine. I am adaptable and open to trying new experiences and roles!

Overview

7
7
years of professional experience

Work History

Shift Supervisor

Starbucks
Los Angeles, California
08.2021 - Current
  • Developed strategies for improving operational efficiency and customer service levels.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Planned and managed resources to consistently meet production, quality, and cost goals.
  • Communicated clearly with partners regarding job duties, expectations, and policies.

Barista

Starbucks
Los Angeles, CA
11.2019 - Current
  • Ensured compliance with local health regulations related to food preparation, storage, and sanitation.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

Starbucks Barista Trainer

Target
Sunnyvale, CA
05.2018 - 08.2021
  • Worked with new partners on procedures and policies, interacting with customers, cleaning areas, and making orders.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Adapted teaching methods according to the needs of individual learners or groups.

Cashier

Dave's Hot Chicken
North Hollywood, CA
10.2019 - 02.2020
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Skills

  • Training and mentoring
  • Inventory management
  • Customer service
  • Conflict resolution
  • Relationship building
  • Multitasking
  • Friendly, positive attitude
  • Adaptability

Accomplishments

  • Starbucks Partner of The Quarter Winter 2023, 2024

References

References available upon request.

Timeline

Shift Supervisor

Starbucks
08.2021 - Current

Barista

Starbucks
11.2019 - Current

Cashier

Dave's Hot Chicken
10.2019 - 02.2020

Starbucks Barista Trainer

Target
05.2018 - 08.2021

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Shelby Redecker