Shelby Rhodes
Conroe,TX
Summary
A highly organized and detail-oriented Administrative Assistant with 6 years experience in customer service and office management. Demonstrated Success in assisting the Director of Golf in processing invoices, communicating and negotiating with vendors regarding invoice disputes, and reconciling vendor statements. Committed to providing efficient and effective administrative support to ensure the smooth running of golf operations at The Club at Carlton Woods.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
The Club At Carlton Woods
09.2018 - Current
- Manage invoice processing
- Communicate and negotiate with vendors regarding invoice disputes.
- Reconcile vendor statements
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Scheduled Staff Meetings for the Director of Golf
- Made round of golf certificates for the club.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Operational Lead Manager
Converse/Nike
03.2015 - 08.2018
- Knowledge and understanding of product development, marketing, merchandising and product process
- Front and back of house audits
- Organizing and delivering safely assessments and meetings monthly
- Ensure cleanliness and organization of entire store
- Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
- Boosted team productivity by implementing efficient project management strategies.
- Evaluated employee performance regularly, offering constructive feedback and creating tailored development plans for continuous improvement.
- Managed multiple high-priority projects simultaneously, ensuring timely completion of each without compromising quality.
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Lead Cashier
Adidas
07.2012 - 03.2015
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
Sales Associate
Oakley
05.2014 - 09.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Build customized sunglasses
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
Education
Deferred - Radiologic Technology
Technical College of The Lowcountry
Beaufort, SC2014
Deferred - Early Childhood Education
University of South Carolina - Beaufort
Okatie, SC2012
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Filing
- Time Management
- Customer and client relations
Timeline
Administrative Assistant
The Club At Carlton Woods
09.2018 - Current
Operational Lead Manager
Converse/Nike
03.2015 - 08.2018
Sales Associate
Oakley
05.2014 - 09.2014
Lead Cashier
Adidas
07.2012 - 03.2015
Deferred - Radiologic Technology
Technical College of The Lowcountry
Deferred - Early Childhood Education
University of South Carolina - Beaufort
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