Shelby Rice

• Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
• Resolved escalated concerns using professionalism and understanding of facets of issue.
• Collaborated with team to solve workflow issues.
• Aligned team actions with company policies and industry standards.
• Regulated service delivery to keep operations productive and in line with budget requirements.
• Made over 50 customer calls per day.

• Completed data entry tasks with accuracy and efficiency.
• Scanned documents and saved in database to keep records of essential organizational information.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Sorted documents and maintained organized filing process.
• Organized, sorted and checked input data against original documents.
• Corrected data entry errors to prevent later issues such as duplication or data degradation.

Sort and scan all new audits coming in, getting to responsible parties.

Open up Exceptions within the system and upload the audit letter.

Assign out the audit to the appropriate rotation.

Adding Home Health Payers into the system.

Assisting with all mail coming into OAC.