Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shelby Rice

Beaverton,United States

Summary

Director with expertise in strategic planning and team leadership, focused on performance optimization. Achieved significant company growth through the development of efficient operational strategies and strong professional relationships. Skilled in problem solving and decision making, effectively influencing key stakeholders. Proven track record of delivering innovative solutions and meeting organizational objectives.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Director of People, Learning and Development

CBRE AT NIKE
Beaverton, United States
01.2021 - Current
  • Spearheaded people strategy for CBRE at Nike, enhancing organizational learning and development initiatives.
  • Developed and executed talent identification strategies to optimize recruitment effectiveness.
  • Standardized onboarding and orientation programs improve the new-hire experience.
  • Maintained an effective leadership succession plan to ensure organizational readiness.
  • Conducted organizational needs assessments to support strategic initiatives.
  • Conceptualized and launched the employee experience team from inception.
  • Led over 100 employees through the complexities of the COVID-19 pandemic with resilience.
  • Revamped performance management systems to align with organizational objectives.

Senior Manager of Client Relations

CBRE AT NIKE
Beaverton, United States
01.2020 - 01.2021
  • Established strong client relationships to align expectations and enhance satisfaction.
  • Executed strategic account plans in collaboration with the Account Director to drive growth.
  • Managed client portfolios, ensuring timely fulfillment of customer KPIs and securing three contract extensions.
  • Led inauguration event for 1-million-square-foot Serena Williams Building to boost organizational visibility.
  • Reformed hiring and onboarding processes, successfully recruiting over 80 employees to meet workforce needs.
  • Communicated key features and benefits of new product launches to targeted audiences effectively.
  • Identified areas for operational improvement through thorough process analysis and benchmarking studies.
  • Mentored junior staff on business processes, customer service standards, and quality assurance procedures.

Workplace Experience Manager

CBRE AT NIKE
Beaverton, United States
09.2018 - 01.2020
  • Facilitated the development of workplace experience services to enhance operational efficiency.
  • Supervised team management results in improved performance and productivity.
  • Guided customer service processes to increase team effectiveness.
  • Designed tailored solutions to address individual customer needs while maintaining quality.
  • Maintained relationships with key stakeholders, vendors, and customers for positive engagement.
  • Administered operating budgets and proposed financial plans to optimize resource allocation.
  • Managed onboarding processes for workplace experience team members to ensure smooth transitions.
  • Drafted and enforced operating policies to promote compliance and consistency.

Business Development Manager

FIRST RESPONSE SECURITY
Beaverton, United States
01.2017 - 04.2018
  • Directed and mentored the business development team to achieve strategic objectives.
  • Served as primary liaison for major account stakeholders, fostering collaboration and trust.
  • Surpassed sales quotas through the implementation of effective acquisition strategies, increasing revenue.
  • Developed presentations aimed at attracting new business opportunities.
  • Trained sales staff on effective communication techniques for client interactions.
  • Negotiated contracts with vendors, suppliers, partners, and customers to optimize terms.
  • Recognized as 'Top Business Development Manager' for outstanding contributions.

Director Of Finance

Larry Miller Honda
Hillsboro

Internet Sales Manager

Wentworth Subaru
Portland, OR

Education

Not specified - College Education

PACIFIC UNIVERSITY
Forest Grove, USA
01.2006

Skills

  • People management
  • Relationship management
  • Budgeting
  • Hiring and onboarding
  • Program development
  • Employee experience
  • Operational management
  • Human resources
  • Leadership skills
  • Collaboration with senior leadership
  • Change management
  • Performance evaluation
  • Organizational development
  • Employee engagement strategies
  • Succession planning
  • Strategic planning
  • Project management
  • Metrics and quota attainment
  • Training and development
  • Coaching and mentoring
  • Strategic thinking
  • Innovative problem solving
  • Communication skills
  • Team leadership
  • Adaptability skills
  • Business development strategies
  • Outbound sales techniques
  • Applicant tracking system (ATS)
  • Time management skills
  • Networking capabilities
  • Social media proficiency
  • Customer service excellence
  • Consultative approach to sales and service
  • Leadership development
  • Talent management
  • Performance management

Certification

Harvard

  • Leadership, Communication & Transformation

Cornell

  • Quality and Service Excellence
  • Leading Collaborative Teams
  • Strategic Decision Making
  • Leading With Credibility
  • Motivating People for High Performance
  • Coaching Skills for Leaders
  • Leadership Symposium

Timeline

Director of People, Learning and Development

CBRE AT NIKE
01.2021 - Current

Senior Manager of Client Relations

CBRE AT NIKE
01.2020 - 01.2021

Workplace Experience Manager

CBRE AT NIKE
09.2018 - 01.2020

Business Development Manager

FIRST RESPONSE SECURITY
01.2017 - 04.2018

Director Of Finance

Larry Miller Honda

Internet Sales Manager

Wentworth Subaru

Not specified - College Education

PACIFIC UNIVERSITY

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