Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Shelby Richeson

Spokane Valley,WA

Summary

Service-oriented Paint Sales Associate and Order Fulfillment Associate offering 3-year background assisting customers with paint selections and mixing colors to match paint specifications, and picking orders accurately and quickly for online orders. Friendly and courteous individual with in-depth knowledge of paint mixing machine and POS system operations. Comfortable standing for long periods of time and lifting up to 50 pounds.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Paint Department Associate

The Home Depot
07.2022 - Current
  • Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
  • Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
  • Maintained stock shelves by fronting, facing and straightening products throughout shift.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.

Order Fulfillment Associate

The Home Depot
05.2021 - Current
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Followed procedures at all times for personal and team safety.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Processed daily orders through multi-carrier manifest system.
  • Prepared domestic and international shipments for transportation.
  • Selected and filled orders from stock to fulfill customer requirements.
  • Communicated with other departments to facilitate fulfillment activities and address issues.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
  • Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
  • Assisted manager in training new employees to apply strategies and best practices in fulfillment process.

Child Care Assistant Teacher

Ladybug's Daycare
02.2009 - 10.2020
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Kept up with STARS classes
  • Always renewed foot safety permits
  • Annually renewed CPR and bloodborne pathogens certificates
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Planned and implemented crafts and other activities to spark interest and enhance development.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Promoted learning and social development through structured and unstructured playtime.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Kept children between ages of 2 weeks and 12 years safe and secure with vigilant oversight.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Guided students to develop social, emotional and physical skills.
  • Supported students in developing self-esteem and self-confidence.
  • Created safe and nurturing learning environment for preschoolers.

Education

High School Diploma -

The Community School
Spokane, WA
02.2011

Skills

  • Consultative Sales Approach
  • Mixing Machines
  • Customer Preferences
  • Cash Register Operations
  • Paint Blending
  • Color Matching Expertise
  • Clean Equipment
  • Customer Relations
  • Rewards Programs
  • Hazardous Materials
  • POS Inventory System Operation
  • Cash Counting
  • Customer Retention
  • Delivery Schedules
  • Paint Rollers
  • Special Orders
  • End Cap Placement
  • Item Scanning
  • Creative Solutions
  • Maintaining Clean Work Areas
  • Adaptable and Flexible
  • Energy and Physical Stamina
  • Ability to Lift 40 Pounds
  • Electronic Systems
  • Positive Customer Engagement
  • Merchandising and Display
  • Effective Customer Communication
  • Painted Finishes
  • Meeting Sales Goals
  • People Skills
  • Engaging with Diverse Customers
  • Persuasive Selling
  • Exceeding Customer Expectations
  • Electric Ladder
  • Walking and standing for long stretches of time
  • Food preparation

Accomplishments

    Earned 5 Homer Badges for busting a cashier theft ring at my store, for keeping my associates and myself safe, for being the only department in the store to meet sales goals, and for staying late to help a customer get their perfect color.

Certification

Electric Ladder License

Languages

English
Native or Bilingual

Timeline

Paint Department Associate

The Home Depot
07.2022 - Current

Order Fulfillment Associate

The Home Depot
05.2021 - Current

Child Care Assistant Teacher

Ladybug's Daycare
02.2009 - 10.2020

High School Diploma -

The Community School

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