Shelby Ricks
Wheat Ridge,CO
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
9
9
years of professional experience
Work History
Manager/Beertender
Call to Arms Brewery
01.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Bartender
Tapas Sky Bar - DIA
06.2021 - 02.2023
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Draft Republic
09.2018 - 06.2021
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Server
On The Border Restaurant
09.2015 - 08.2018
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Science - Kinesiology
San Diego Christian College
Santee, CA05.2018
Skills
- Verbal and Written Communication
- Complex Problem-Solving
- Time Management
- Team Leadership
- Strategic Planning
- Cross-Functional Teamwork
References
- Christopher Bell, Owner, Call to Arms Brewery, (203) 803-6655
- Tamara Moronczyk, GM, Tapas Sky Bar, (303) 304-9416
Timeline
Manager/Beertender
Call to Arms Brewery
01.2023 - Current
Bartender
Tapas Sky Bar - DIA
06.2021 - 02.2023
Bartender
Draft Republic
09.2018 - 06.2021
Server
On The Border Restaurant
09.2015 - 08.2018
Bachelor of Science - Kinesiology
San Diego Christian College
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