Shelby Rivera
Portsmouth,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Regional Property Manager
Fulton Peak Capital
Raleigh, NC
02.2024 - Current
- Implemented policies, procedures designed to protect the interests of owners, investors while maintaining good relationships with tenants.
- Created and implemented annual budget for each property in the region.
- Maintained accurate records of all financial transactions related to property management activities.
- Reviewed renewal leases prior to expiration date and adjusted rental rates as needed.
- Ensured that all legal requirements pertaining to property management were up-to-date and followed.
- Developed strategies to improve occupancy levels in assigned properties.
- Prepared monthly financial reports detailing income, expenses, cash flow.
- Attended trade shows and industry events to promote properties within the region.
- Conducted market research to evaluate current rental rates and identify potential opportunities for increased revenue.
- Analyzed performance data from various sources to develop strategies for improving services provided by the company.
- Provided guidance and support to onsite personnel regarding best practices in leasing, marketing, customer service.
- Conducted regular inspections of properties to ensure safety standards were met.
- Conducted periodic inspection of vacant apartments for market-ready condition.
- Developed and implemented marketing plans to cater to needs of community.
- Calculated overhead costs, depreciation, taxes and profit goals to establish rental rates.
Area Manager
Legend Property Group
Richmo, VA
12.2022 - 01.2024
- Oversaw daily operations, maintenance, and administration of various properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Prepared detailed budgets and financial reports for properties.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Met with clients to negotiate management and service contracts.
- Investigated complaints, disturbances and violations to address and resolve issues.
- Ensured all tenant lease agreements were in compliance with the state and federal laws.
- Developed and implemented preventive maintenance plans for each property.
Senior Property Manager
Southeastern Property Management
Birmingham, AL
09.2014 - 11.2022
- Reviewed financial statements regularly to ensure profitability of each property under management.
- Prepared reports on the condition of managed properties for owners or investors.
- Resolved tenant complaints in a timely manner.
- Screened potential tenants through background checks, credit reports, references.
- Performed periodic reviews of existing leases for accuracy and completeness.
- Maintained relationships with tenants by providing excellent customer service and responding promptly to inquiries or concerns.
- Drafted leases and other legal documents associated with renting out properties.
- Negotiated contracts with vendors for the maintenance of properties.
- Developed and implemented policies, procedures and systems to ensure efficient management of properties.
- Coordinated necessary repairs or renovations with contractors as needed.
- Collaborated with attorneys regarding legal matters involving the ownership or leasing of property.
- Analyzed market conditions to determine optimal rental rates for each property.
- Ensured all tenants adhered to rental agreements, lease terms, and applicable laws.
- Advertised vacancies via online listings, newspaper ads.
- Enforced occupancy policies and procedures by confronting violators and taking corrective action.
- Provided guidance and support to the onsite team when needed.
Education
Associate of Arts - Culinary Arts
The Culinary Insitute of Virginia
Norfolk, VA04-2013
Skills
- Sales management
- Team recruitment
- Contract Negotiation
- Asset Management
- Marketing Program Development
- Regulatory Compliance
- Staff Training and Development
Certification
- CAM
Timeline
Regional Property Manager
Fulton Peak Capital
02.2024 - Current
Area Manager
Legend Property Group
12.2022 - 01.2024
Senior Property Manager
Southeastern Property Management
09.2014 - 11.2022
Associate of Arts - Culinary Arts
The Culinary Insitute of Virginia