Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Roberts

Temple,TX

Summary

Compassionate and ambitious professional with great customer service skills. Works well in a team or individual environment. Possesses a BSW. Seeking a position where I can develop and excel while giving my best to an employer. My professional skills include being proficient in Microsoft word. I also have strong knowledge of ethics and being able to maintain discretion when dealing with sensitive topics. I have excellent time management skills and ability to adjust to changes in the environment. I have a high ability to learn and have strong multitasking skills. I work well in a team or an individual environment. My experience in customer service was a way I built up my superior verbal communication skills

Overview

5
5
years of professional experience

Work History

Graduate Research Assistant (Intern)

University of Texas at Arlington
Arlington, TX
01.2022 - 08.2022
  • Trained in RADAR evaluation
  • Spoke with dyads about progress in research project
  • Made phone calls and answered client questions as needed
  • Evaluated and reported problems and data
  • Responded to emails sent by dyads who needed guidance to complete project

Social Work Intern

AWARE CENTRAL TEXAS
Killeen, TX
01.2021 - 08.2021
  • Trained in Hotline Crisis
  • Helped clients make appointments with staff
  • Shadow sessions with clients to gain experience
  • Take phone calls and answer client questions as needed
  • Respond to hotline calls in various crisis settings, engaging with clients and keeping them safe

Waitress/Hostess

COTTON PATCH CAFÉ
Temple, TX
03.2014 - 01.2018
  • Organized and efficiently took care of customers as they dined in, increasing customer satisfaction
  • Excellent Multitasking skills resulting in satisfied customers and an organized work environment
  • Took phone calls with customers as they had questions or needed assistance
  • Operated POS terminals to input customers’ orders, swipe credit cards, and enter cash received
  • Assist in training of new hires, ensuring attention to detail and comprehensive understanding of restaurant methodology and practices

Education

Bachelor of Social Work Graduated -

TEXAS A&M UNIVERSITY-CENTRAL TEXAS

Master of Social Work - undefined

University of Texas at Arlington

Skills

  • Experiment Protocols
  • Analyzing and Synthesizing Data
  • Data Coding and Analysis
  • Reorder Procedures

Timeline

Graduate Research Assistant (Intern)

University of Texas at Arlington
01.2022 - 08.2022

Social Work Intern

AWARE CENTRAL TEXAS
01.2021 - 08.2021

Waitress/Hostess

COTTON PATCH CAFÉ
03.2014 - 01.2018

Bachelor of Social Work Graduated -

TEXAS A&M UNIVERSITY-CENTRAL TEXAS

Master of Social Work - undefined

University of Texas at Arlington
Shelby Roberts