Shelby DeVantier
Brandon,FL
Summary
My experience and work background will establish that I have the initiative, skills experience and drive necessary to become a meaningful and contributing member of the organization.
I am confident that I have much to offer the organizations current and long-range operation. Should there be at present, or anticipated future requirements for the services of an individual with a proven performance and background, I would very much appreciate an opportunity to meet to further explore how my assets may be utilized to our mutual advantage.
Clients:
M. Baker & Associates
Dream America Services
The Computer Hut
The Collar Club
Overview
13
13
years of professional experience
Work History
Office Administrator (Contractor)
Dream America Services
Riverview, FL
02.2019 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
Administrator (Volunteer)
Distress Vets Refuge Foundation
Brandon, FL
03.2018 - Current
- Entered and maintained client records in company database.
- Collected, validated and distributed information to employees to coordinate with clients.
- Oversaw successful planning and execution of pop-up events.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Increased revenue by developing key programs focused on promoting business.
Business Owner
Allow Us Concierge Services
Brandon, United States
02.2017 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Introduced new processes to improve account and market tracking for better data analysis.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Contributed to annual revenue goals by selling new services and developing new accounts.
Education
Business Administration Certificate - Business
Fayetteville Technical Community College
Fayetteville, NC2002
Skills
- Inbound Phone Call Handling
- Office Management
- Workforce Management
- Staff Training
- Accuracy Improvements
- Contracts and Vendor Agreements
Timeline
Office Administrator (Contractor)
Dream America Services
02.2019 - Current
Administrator (Volunteer)
Distress Vets Refuge Foundation
03.2018 - Current
Business Owner
Allow Us Concierge Services
02.2017 - Current
Business Administration Certificate - Business
Fayetteville Technical Community College
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