Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shelby Rodriguez

New Haven,CT

Summary

Compassionate Medical Receptionist recognized for high productivity and efficient task completion. Skilled in patient scheduling, medical billing, and confidential record keeping. Excel in communication, time management, and empathy, ensuring smooth operation of healthcare facilities and positive patient experiences.

Overview

6
6
years of professional experience

Work History

Medical Receptionist

FPIM
East Haven
06.2022 - Current
  • Front desk
  • Triage calls, messages
  • Medical records
  • Outreach
  • Billing, collections, and copay.
  • Greeted and checked in patients, updating patient information in the computer system

Appointment Scheduler

Southern New England ENT
New Haven
11.2021 - 06.2022
  • Coordinates appointments for patients
  • Determining appointment lengths
  • Making phone calls to patients regarding their appointments.
  • Generated daily reports on the number of booked, canceled, rescheduled appointments.

Front Desk Receptionist (Temp)

Advanced Cardiovascular Specialists
Bridgeport, CT
06.2021 - 11.2021
  • Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages as needed.
  • Assisted with scheduling appointments for patients and doctors.
  • Managed incoming and outgoing mail, faxes, and other correspondence.

Epic Trainer

New York City Health and Hospitals Corporation
New York
06.2019 - 06.2021
  • Provide elbow-to-elbow support; Provide support on admitting & registration to end user
  • Assist all end-users on checking patient profiles;
  • Assisted in scheduling, placing orders, charting, clinical documentation & phone encounters;
  • Assisted in navigation, scheduling, cancellation, basket management & customization of the toolbar

Clerical Associate Level III

MORRISANIA Diagnostic & Treatment Center
Bronx
10.2018 - 06.2021
  • Registers patients
  • Verifies patients' address, phone number, and insurance
  • Reminder calls
  • Files documents into Medical Records
  • Scheduling and mailing letters; adheres to Customer Service standards.

Education

A.A.S. degree in Medical Office Assistant -

BRONX COMMUNITY COLLEGE
06.2017

High School diploma -

UNIVERSITY HEIGHTS HIGH SCHOOL
08.2013

Skills

  • Medical Records Management
  • Patient Registration
  • Front Desk Operations
  • Patient callbacks
  • Co-payment collection
  • Paperwork coordination
  • Appointment Setting
  • Microsoft Office
  • Petty cash management
  • Patient Scheduling
  • Workflow Optimization
  • Telephone Etiquette
  • Records Maintenance
  • Appointment Scheduling
  • Documentation
  • Medical Terminology
  • Payment Collection
  • Insurance Verification

Languages

  • Spanish, Fluent
  • English, Fluent

Timeline

Medical Receptionist

FPIM
06.2022 - Current

Appointment Scheduler

Southern New England ENT
11.2021 - 06.2022

Front Desk Receptionist (Temp)

Advanced Cardiovascular Specialists
06.2021 - 11.2021

Epic Trainer

New York City Health and Hospitals Corporation
06.2019 - 06.2021

Clerical Associate Level III

MORRISANIA Diagnostic & Treatment Center
10.2018 - 06.2021

A.A.S. degree in Medical Office Assistant -

BRONX COMMUNITY COLLEGE

High School diploma -

UNIVERSITY HEIGHTS HIGH SCHOOL

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