Shelby Roedts
Ansonia,CT
Summary
Proven track record of consistently surpassing goals and exceeding expectations throughout career. Results-driven professional with strong commitment to delivering exceptional performance and driving organizational success. Demonstrated ability to effectively collaborate with cross-functional teams and adapt to dynamic work environments. Committed to continuous learning and staying up-to-date with industry trends for optimal outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Supervisor
TD Bank
Stratford, CT
05.2021 - Current
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Ensuring Operational Excellence
- Managing Team and maintaining Schedule
- Customer service excellence
- Opening accounts
- NMLS Certified
- Notary
Customer Service Associate
Cumberland Farms
Shelton
09.2015 - Current
- Answered customers' questions and addressed problems and complaints in person and via phone
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Helped customers select products that best fit their personal needs
- Maintained visually appealing and effective displays for the entire store
- Educated customers on product and service offerings
- Consulted with customers on the latest styles and trends
- Kept the showroom clean and maintained neat, orderly product displays
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion
- Communicated information to customers about product quality, value and style
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Offered direction and gave constructive feedback to motivate team members
- Held each team member accountable for achieving brand and performance goals
- Built and maintained effective relationships with peers and upper management
- Processed shipments and maintained organized stock shelves
- Processed all sales transactions accurately and in a timely fashion
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Cashier
McDonalds
Monroe
11.2013 - 05.2014
Education
Business, Business management, Business marketing -
Gateway Community College
New Haven, CT04.2016
Skills
- Cash handling accuracy
- Loss prevention
- Organized
- Time management
- Detail-oriented
- Team Player
- Scheduling
- Excellent multi-tasker
- Strong communication skills
- Inventory control procedures
- Excel
- Word
Awards
- Routinely helped as many as 100 customers each day in a high-volume retail outlet.
- Met monthly sales goals for 4 months straight.
Certification
NMLS ID
Notary
Timeline
Store Supervisor
TD Bank
05.2021 - Current
Customer Service Associate
Cumberland Farms
09.2015 - Current
Cashier
McDonalds
11.2013 - 05.2014
Business, Business management, Business marketing -
Gateway Community College