Shelby Roling
Summary
Dependable professional with track record of success in sales, attention to detail and proactive mindset. People focused, hardworking and excels at multitasking in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Production & Customization Supervisor
Front Row Sales, Golden Openings
Johnston, Iowa
10.2024 - 02.2025
- Tracked progress on projects and provided timely feedback to sales regarding completion for customized items.
- Implemented quality control procedures throughout the creative process.
- Acted as a liaison between vendors, the production team, and the sales team, facilitating open communication.
- Managed project timelines and resources to meet client deadlines and expectations.
- Managed inventory levels to maintain product availability for customers.
- Coordinated with vendors regarding deliveries, returns, product ordering.
Production & Fulfillment
Golden Openings
Johnston, Iowa
05.2023 - 10.2024
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Supervised daily operations in a fast-paced sale to fulfillment environment.
- Trained new staff on company policies and best practices.
- Maintained inventory levels by conducting regular stock checks.
- Trained, mentored, coached, and evaluated staff when deemed necessary by the company owner.
- Collaborated with hiring managers to refine interview questions and processes.
- Conducted interviews to assess candidate qualifications and fit for roles.
Sales & Customer Service
Golden Openings
Johnston, Iowa
03.2022 - 09.2024
- Developed and maintained strong client relationships to increase company sales and repeat business.
- Reviewed purchase orders from clients to confirm accuracy of information prior to processing orders.
- Recommended products to customers based on needs and interests, resulting in increased sales revenue.
- Reviewed invoice discrepancies and collaborated with vendors for resolution.
- Maintained accurate records of all invoices, payments, credits, and other transactions.
Escalated Complaints Specialist
Wells Fargo
West Des Moines, Iowa
01.2022 - 03.2022
- Documented complaint resolutions in compliance with company policies and procedures.
- Maintained detailed records of customer interactions for future reference and analysis.
Account Resolution Specialist
Wells Fargo
West Des Moines, Iowa
07.2020 - 01.2022
- Communicated with clients to negotiate payment arrangements and resolve disputes.
- Conducted thorough investigations on accounts to verify debt information.
- Educated clients on debt repayment options and consequences of non-payment.
- Performed special projects as assigned by management related to account resolution during the pandemic.
Retail Wireless Consultant
U.S. Cellular
Altoona, Iowa
06.2016 - 07.2020
- Consistently met or exceeded monthly sales goals set by management team.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Educated clients on wireless plans and device features.
- Demonstrated knowledge of products and services to customers through effective communication.
Education
Esthetics License - Cosmetology Sciences
Capri College
Davenport, IA11-2015
Skills
- Project management
- Inventory management
- Staff training
- Workflow coordination
- Customer relationship management
- Team collaboration
- Conflict resolution
- Quality control
- Time management
- Employee motivation
- Operations management
- Verbal and written communication
Timeline
Production & Customization Supervisor
Front Row Sales, Golden Openings
10.2024 - 02.2025
Production & Fulfillment
Golden Openings
05.2023 - 10.2024
Sales & Customer Service
Golden Openings
03.2022 - 09.2024
Escalated Complaints Specialist
Wells Fargo
01.2022 - 03.2022
Account Resolution Specialist
Wells Fargo
07.2020 - 01.2022
Retail Wireless Consultant
U.S. Cellular
06.2016 - 07.2020
Esthetics License - Cosmetology Sciences
Capri College