Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shelby Romero

Livingston ,TX

Summary

Proven track record in enhancing patient and customer satisfaction, demonstrated during tenure at Professional Health Care. Expert in compassionate care and relationship building, adept at vital signs monitoring and maintaining calm under pressure. Achieved significant improvements in patient comfort and efficiency in administrative tasks, leveraging strong multitasking and organizational skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Hospice Aide

Professional Health Care
09.2020 - 09.2024
  • Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
  • Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
  • Reduced patient anxiety and stress by offering a calm, reassuring presence during difficult emotional moments or periods of physical discomfort.

Administrative Assistant

Professional Health Care
09.2020 - 09.2024
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Restaurant Hostess

Logan's Roadhouse Restaurant
08.2019 - 03.2020
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

High School Diploma -

James Madison High School
Online High School
05.2021

Skills

Bathing Assistance

Vital signs monitoring

Grooming assistance

Dressing assistance

Compassionate Care

Heavy Lifting

Relationship Building

Certification

  • Cardiopulmonary Resuscitation (CPR) - American Red Cross.
  • Basic Food Safety/Food Handler's Card(varies by location)-State or local public health departments, necessary in settings where food handling occurs.

Timeline

Hospice Aide

Professional Health Care
09.2020 - 09.2024

Administrative Assistant

Professional Health Care
09.2020 - 09.2024

Restaurant Hostess

Logan's Roadhouse Restaurant
08.2019 - 03.2020

High School Diploma -

James Madison High School

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Shelby Romero