Shelby Rumple
Van Buren,IN
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations.
Overview
4
4
years of professional experience
Work History
Call Center Representative
FSSA
Marion, IN
01.2021 - 11.2021
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Navigated through computer systems to review information and respond appropriately to callers.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
Medical Assistant
Lutheran Hospital
Fort Wayne, IN
05.2018 - 03.2019
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Educated patients about medications, procedures and physician's instructions.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Assisted back office patient processes to reduce office wait times.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized charts, documents and supplies to maintain team productivity.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Education
Associate of Applied Science - Medical Assisting
Ivy Tech Community College of Indiana
Marion, IN09-2015
Skills
- Call logging
- Providing customer support
- System documentation
- Appointment scheduling
- Product knowledge
- Verbal and written communication
- Technical support
Timeline
Call Center Representative
FSSA
01.2021 - 11.2021
Medical Assistant
Lutheran Hospital
05.2018 - 03.2019
Associate of Applied Science - Medical Assisting
Ivy Tech Community College of Indiana
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