Shelby Russell
Norwood,CO
Summary
Versatile and dedicated, with a proven track record at Marten's Family Dental, showcasing expertise in dental radiography and exceptional customer service. Achieved significant improvements in patient satisfaction and safety through meticulous sterilization practices and efficient chairside support. Certified in CPR/AED, my professionalism and problem-solving skills contribute to superior patient care and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Assistant
Marten's Family Dental
09.2023 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for multiple procedures daily.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make dental prosthetics.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
Shift Leading Cashier
Norwood TA Truck Stop
02.2022 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Receptionist
Animal Clinic of Ava
06.2021 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Concrete Laborer
H & H Concrete And Builders
05.2019 - 06.2021
- Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Demolished and repaired old concrete surfaces.
- Set wood and other forming materials to prepare for concrete pours.
- Participated in concrete pouring and finishing, expertly managing application of sealers and curing compounds.
- Completed various concrete finishing tasks including screeding, edging, and floating for high-quality results.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Safely operated concrete-cutting and finishing drills, power saws and trowels to complete assigned tasks.
- Contributed to a clean work environment by performing daily job site cleanup tasks, promoting overall safety standards.
Education
Associate of Arts - Natural Sciences
Central Christian College of Kansas
McPherson, KS05-2021
Skills
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- Professionalism and etiquette
- Customer service
- Certified in CPR/AED
- Punctual
- Complex Problem-solving
Certification
- CPR/AED
Timeline
Dental Assistant
Marten's Family Dental
09.2023 - Current
Shift Leading Cashier
Norwood TA Truck Stop
02.2022 - 09.2023
Receptionist
Animal Clinic of Ava
06.2021 - 10.2021
Concrete Laborer
H & H Concrete And Builders
05.2019 - 06.2021
Associate of Arts - Natural Sciences
Central Christian College of Kansas
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