Summary
Overview
Work History
Education
Awards
Professional References
Timeline
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Shelby Scanlon

Pagosa Springs,CO

Summary

I'm a hardworking, self-motivated, strong woman who is excited to learn and enhance my skills. I exceed customer and manager expectations by providing exceptional, prompt and attentive service tailored to customer's and employer's preferences. I'm a productive and safety oriented individual known for performing tasks and job duties quickly, with minimal supervision. I'm always focused on creating a fun, friendly, and welcoming environment for customers and coworkers alike. I have always been successful in building positive rapport with customers, maintaining a professional appearance, and upholding a strong public image. Whatever the job, I excel at everything I put my mind to.

Overview

12
12
years of professional experience

Work History

Ski Instructor

Wolf Creek Ski Area
Pagosa Springs, CO
11.2022 - 04.2024
  • Led group and private instructional classes to protect new recreational users from dangerous situations and improve their skiing ability.
  • I worked hard to make every lesson as fun and engaging as I could for every guest in my care. I would find something that the customer is already interested in and try to find similarities between that interest and how to ski.
  • Personalized coaching techniques to meet guests needs and address strengths and weaknesses to help them achieve their ski goal for the lesson.
  • Give instructional demonstrations to lessons on how to do certain ski drills and moves. I am always there to lend a hand to any person in need.
  • Coordinated lessons based on various skill levels so that everyone in the group was challenged while, at the same time, no one felt overwhelmed.
  • Guided guests with encouragement, motivation, and tips to better improve their skiing.
  • Analyzed the skiing levels of those in class and communicated with other instructors when people would benefit from switching to another class.
  • Managed time efficiently so that lessons were productive but within the time frame that was permitted.
  • Monitored behaviors and ski ability for safety violations and took steps to prevent further violations. Safety will always come first when learning how to ski.
  • Explained safety rules and procedures regarding skiing to guests.
  • Inform and educate on unsafe or hazardous conditions on the mountain and how to avoid them.
  • Helped to train new instructors and collaborated with my peers on the development of new teaching methods.
  • Attended development clinics/workshops led by supervisors to further improve teaching skills and achieve personal ski goals.
  • Trained guests in proper use of gear for safety and maximum fun!
  • Handled student situations using calm logic and mediation skills when needed in high stress situations.
  • Responsible for the managment and safety of large groups of school kids around the mountain. I never lost anyone from one of my groups.
  • Conducted courtesy runs to help keep an eye on the mountain/ identify anyone needing help getting down the mountain and offered immediate assistance to those in medical need.
  • Contact emergency patrol and provided aid to guest while waiting for further assistance.
  • Served as a front-line representative of the organization to greet customers and answer questions
  • Worked as race crew and did the set up, sign up, and running of multiple races.

Veterinary Assistant/Animal Care Attendant

Humane society of Pagosa Springs
Pagosa Springs, Colorado
05.2023 - 03.2024
  • Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
  • Administered vaccinations, microchips, medications and treatments as prescribed by the veterinarian.
  • Maintained accurate medical records of all the animals in our care.
  • Cleaned and sterilized exam rooms and kennels everyday for the health and well being of the animals. I also was in charge of feeding the animals their appropriate diets and supplements.
  • Educate the public on animal care and the needs of the shelter as well as giving out free food, microchips, and vaccines to those in need.
  • Helped run the social media (Instagram) to help promote adoptions and donations. I would post stories, videos, and articles to showcase the amazing adoptable animals in our care who were looking for homes or events that were coming up.
  • Worked as the adoption coordinator to help people find their perfect pet match. Helped approved or denied people for adoptions depending on the well being of our animals.
  • Answered adopters, fosters, and publics phone calls and responded to any questions they had, as well as helping people find their lost pets.
  • Offered every person who called or walked in exceptional customer service and support as well as top-notch care to each animal.
  • Delivered emergency first aid to sick or injured animals.
  • Transported sick or injured animals from the shelter to veterinary clinics.
  • Encouraged responsible pet ownership through our public outreach assistants programs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with local law inforcement on neglect, abandonment, and lost animal cases.
  • When managers were not in I was the next person in charge. I would make sure the Dogs, Cats, and front desk were taken care of and had everything they needed. I was the go to person for any questions, concerns, and immediate help.

Dock Crew Member/Office Assistant

Action Water Sports at Lakeside Marina
South Lake Tahoe, CA
04.2022 - 06.2022
  • Lakeside Marina has an open mooring field, as well as an enclosed slip field with over 60 spots for private boat owners. We also have 18 rental boats available to the public.
  • As a dock hand I work with both the boat renters and the private boat owners. We use a small outboard skiff to transport people and boats between the dock and the mooring field
  • When boat owners arrive at the dock, I taxi them out to their boats. Once they return to the mooring field I taxi them back to the dock.
  • I also provide assistance tying bow lines to the anchor and fueling boats at the dock. We manually record gas pump totals and payment for each transaction.
  • We perform daily routine checks of all rental boats - Overall condition (damage checks), propeller and outdrive condition, engine oil and fluid levels, bilge water level, and warm-up test drives.
  • Daily jet ski fluid and maintenance checks (Sea Doo and Yamaha)
  • We use VHF radio to communicate with the rental office. When a boat is rented out, the office radios the dock to let us know the boat number and time of rental so we can then bring it from the boat slip to the loading dock and prepare it for customers.
  • We are responsible for educating the renters on how to operate the motorboat safely - Showing them the safety equipment (life preservers, fire extinguisher, swimmer flag, oars, fenders) and explaining when and how to use the equipment. Demonstrating how to operate the steering, throttle and shift controls, trim switch, kill switch, and other accessory switches.
  • We also rent water tow sports equipment with the boats such as tubes, wake boards, and skis. We are responsible for securing the tow rope to the boat and training customers on how to use the equipment safely.
  • Once we are done loading all passengers and gear onto the boat we captain them from the marina out to the end of our channel and drop them off, using the skiff to get back to the dock
  • Once the boat arrives back in the channel when the rental is over, we drive the skiff out to it, board the rental boat, park it back at the dock, and assist the renters in unloading all passengers and gear. We then fill the boats gas tank, check costumers out, perform a full boat check for any damages, clean the windows and upholstery, and scrub the deck in preparation for the next rental.
  • At the end of the day once all rental boats and mooring customers have returned, our shut down procedures include covering all boats, returning tow sports gear to the store, bringing the jet skis back into the marina from the beach, reeling in gas hoses and shutting down the gas pump.
  • Assist in boat and jet ski rescues when needed
  • Proficient at jet ski and boat oil changes
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Input customer data into reservation software and made immediate updates to reflect reservation changes.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Trained new employees on overall marina operating procedures

Ski Lift Operator

Heavenly Mountain Resort
South Lake Tahoe, CA
11.2021 - 04.2022
  • Attended safety meetings each morning to discuss procedures and voice any concerns to raise team awareness regarding the safety of our guests
  • I was required to pass a ride ability test in order to commute to and from chair lifts via ski
  • Worked in groups of 1-3 operators per station, often times the top station only has one operator
  • Morning set up and safety check of chair lift
  • Building the maze to Vail standards to organize the lift line efficiently, so we can get as many guests loaded on the chair as quickly and safely as possible
  • Building perimeter around the lift to keep guests from getting hit by the chairs
  • Starting up the chair lift to perform safety procedures such as checking all braking systems, speed changes, maintenance logs, and communicating with mountain dispatch on the status of the lift
  • Performed any necessary snow removal around the lift, ramp building, and overall upkeep of the area
  • During operating hours we are responsible for greeting and conversing with guests, answering any questions about the mountain or terrain, filtering crowds through the lines and grouping them together to maximize traffic flow.
  • Assisting guests as they load the chair to ensure they get on as safely as possible. Sometimes a stop or slow down of the lift is required to help guests get on. With fixed grip chair lifts, physical assistance is required to "bump" or hold the chair back as they sit down.
  • When working the top station I am responsible for monitoring guests as they get off the chair, sometimes having to slow or stop the chair to ensure the guests unload safely
  • Assisted Ski Patrol with downloading guests who could not get down the hill safely due to injury or lack of ability. We would accomplish this by stopping the lift, loading the guest on the downhill side of the lift, communicating with mountain dispatch and the bottom station to make sure the guests got down safely
  • Worked with ski and board instructors to load classes on and off lifts
  • Performed closing duties and lift shut-down procedures such as flagging the last chair, securing closed banners and taking down all maze lines and signs, resetting the lift for the next day
  • Communicated with manager to discuss ride maintenance or repair issues.
  • Provided exceptional customer service to ensure our guests have the experience of a lifetime
  • I was honored as the "Vail Resorts Epic Service Award Winner" for the Mountain Operations Department in April 2022!

Dock Crew Member/Office Assistant

Action Water Sports At Lakeside Marina
South Lake Tahoe, CA
04.2021 - 10.2021

Ticket Scanner

Sierra At Tahoe Ski Resort
Twin Bridges, CA
01.2021 - 04.2021
  • Arrive 2 hours early to set up fences, signs, and crowd lanes for public.
  • Assist and resolve issues with customer tickets so they can start their ski day as soon as possible.
  • Make sure everyone gets up the lift in a safe and orderly fashion by preforming crowd control when the lines get too long.
  • Keep customers happy by answering their questions, conversing with them and returning dropped or lost items.
  • Preform the duties of breaker by making sure all my co workers for the day get a lunch break and ride breaks.
  • Greets guests at lift access points and initiate a conversation, answering questions that guests may have pertaining to the services of the mountain and local area.
  • Check legitimacy of guest’s ticket by means of RFID scan gates.
  • Understand and recognize the many types of products that can be scanned at the lift access points.
  • Maintain and control a convenient flow of movement for our guests in line/queue by assisting Lift Operations with crowd control procedures.
  • Resolve face-to-face guest discrepancies.
  • Direct guests to the appropriate areas including, but not limited to, ticket windows, restaurants, rentals, restrooms, phone, water fountain, etc.
  • Provide awareness to guests about the safety responsibility code.
  • Contribute to team effort by participating in Job Sharing
  • Assuming responsibility for the cleanliness of the resort and safety of guests and employees.
  • Participating in safety meetings
  • Accepting diverse assignments
  • Maintain a positive and friendly attitude and demeanor in all internal and external guest interactions.
  • Declined to admit patrons without ticket or unable to conform to resort policies.
  • Complied with health and sanitation practices and procedures.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Helped the Lift operators get people on the lift safety and aided in any emergency situation.

Property Manager

Smith Farms
Lincoln, CA
11.2019 - 12.2020
  • Select and purchase machinery, equipment, livestock, or supplies, such as seed, feed, fertilizer, or chemicals.
  • Prepare budgets or financial reports for property operations.
  • Ensure that everything on the property is running smoothly and safely.
  • Inspect property equipment to ensure proper functioning.
  • Maintain and care for the grounds and animals on the property.
  • Inspect property structures, such as buildings, fences, or roads, and ordering repair or maintenance as needed.
  • Replace chemical insecticides with environmentally friendly practices, such as adding pest-repelling plants to fields.
  • Supervise the construction of property structures, such as buildings, fences, drainage systems, wells, or roads.
  • Handled resident complaints and expedited maintenance requests.
  • Oversaw budgeting process for assigned property
  • Implemented action plans to meet farm-specific and company-set goals.
  • Directed efficient crop production to maximize resource utilization and consistently meet schedule and financial demands.
  • Established safety procedures and took action to minimize safety incidents on farm.
  • Planned harvest and planting schedules.
  • Trained new workers on safety and farm procedures.

Kennel Technician

Taurus Dog Training Academy
Austin, TX
09.2018 - 09.2019
  • Cared for, fed, and trained dogs that would be in our care.
  • I would rotate dogs in and out into specialized play groups tailored to the dog’s social level and training needs.
  • Kept outdoor play yards and dog kennels clean/ sanitized daily.
  • Monitored dogs play groups to make sure everyone is safe and respecting each other’s behavioral signals so that it was a safe environment for both dogs and humans.
  • Answered phones to assist customers with reservations and information.
  • Charged customers for services via cash or credit card.
  • Perform daily cleaning of kennels, cages and public areas, following proper disease control protocol for a safe clean environment.
  • Stock all kennel/cleaning supplies as needed in the facility.
  • Keep fellow pack members and owners informed of animal behavior, health or concerns.
  • Learned about dog behavior and signaling as well as how to create customized playgroups and enforce specific training principles.
  • Attended Mandatory regularly scheduled weekly check-ins & meetings.
  • Worked with management to participate in job sharing to aid fellow team pack members.
  • Greet owners and their dogs, and assist with drop off and pickups of the dogs.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Bathed animals to remove dust, debris or contaminants and maintain wellbeing.
  • Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
  • Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
  • Exercised animals to maintain physical and mental health.
  • Walked dogs while enforcing good behavior and manners.
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
  • Treated superficial wounds and called in veterinarian assistance for more complex concerns.

Asst. Tennis Coach

Westwood Country Club
AUSTIN, TX
08.2012 - 09.2018
  • Provide training to students who wish to learn how to play tennis and improve their tennis skills.
  • Help coordinate group tennis lessons and programs.
  • Assist in developing training programs based on students' tennis skills.
  • Evaluate students' performance so they can be placed in the appropriate groups.
  • Assist in setting up and cleaning up courts before and after practice.
  • Provide a fun and interactive space to practice and learn tennis.
  • Aid in class demonstrations on the skills the kids would be learning and practicing that day.
  • Run kids though drills and exercises on the court i was assigned to that day.
  • Assisted head coaches with their kid’s beginner and competitive tennis programs by helping run drills, making sure kids were checked in/out safely.

Front Desk Administrator

Westwood Country Club
Austin, TX
08.2012 - 09.2018
  • Assist Members, their guests, and staff by providing accurate information and timely communication.
  • Answering and directing phone calls.
  • Preparing and updating reservations lists through member accounts.
  • Maintaining files and supplies.
  • Providing general administrative support throughout the Club.
  • Help members and customers with merchandise questions and purchases via cash, credit card, member accounts, and point of sales on a personal computer.
  • Built a relationship with members and customers to understand their needs and offer relevant services, solutions and products.
  • String tennis rackets for members and guests in a timely fashion.
  • Make sure members have everything they need and requests/questions are taken care of.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Welcomed large volume of guests and improved overall customer service.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.

Education

High School Diploma -

Westwood High School
Austin, TX
05.2014

Associate of Arts - Liberal Arts

Austin Community College
Austin, TX
01.2017

Awards

  • Winter 2021-2022 Vail Resorts Epic Service Award Winner for Heavenly Mountain Operations Department

Professional References

  • Matt DeGuise - Ski School Assistant Director - Wolf Creek - (970)-264-5835
  • Jason Crawford - Marina Owner/ Manager - Lakeside Marina - (775)-378-0038
  • Frank Kelly - Pro Shop Manager - Westwood Country Club - (512)-453-7264
  • Brian Lesson - Head Tennis Coach - Westwood Country Club - (512)-453-7249
  • Vanessa Held - Facility/Staff Manager - Taurus Dog Training - (512)-910-9841

Timeline

Veterinary Assistant/Animal Care Attendant

Humane society of Pagosa Springs
05.2023 - 03.2024

Ski Instructor

Wolf Creek Ski Area
11.2022 - 04.2024

Dock Crew Member/Office Assistant

Action Water Sports at Lakeside Marina
04.2022 - 06.2022

Ski Lift Operator

Heavenly Mountain Resort
11.2021 - 04.2022

Dock Crew Member/Office Assistant

Action Water Sports At Lakeside Marina
04.2021 - 10.2021

Ticket Scanner

Sierra At Tahoe Ski Resort
01.2021 - 04.2021

Property Manager

Smith Farms
11.2019 - 12.2020

Kennel Technician

Taurus Dog Training Academy
09.2018 - 09.2019

Front Desk Administrator

Westwood Country Club
08.2012 - 09.2018

Asst. Tennis Coach

Westwood Country Club
08.2012 - 09.2018

High School Diploma -

Westwood High School

Associate of Arts - Liberal Arts

Austin Community College

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Shelby Scanlon