Shelby Scheffer
Wewahitchka
Summary
Dynamic Assistant Manager at Family Dollar with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in inventory management and team training, I successfully implemented strategies that boosted sales and fostered strong relationships with staff and customers alike. Committed to excellence and continuous improvement in service delivery.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Family Dollar
08.2024 - 05.2025
- Assisted in managing daily operations to ensure efficient store performance.
- Trained and supported team members in customer service best practices.
- Implemented inventory management processes to optimize stock levels.
- Coordinated promotional activities to enhance customer engagement and sales.
- Monitored compliance with company policies and safety regulations consistently.
- Analyzed sales data to identify trends and improve product placement strategies.
- Facilitated communication between departments to streamline workflows and enhance collaboration.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Implemented staff training programs to elevate service standards and knowledge.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Enhanced team productivity by streamlining operational processes.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Sales Coordinator
Chadwell Supply
01.2022 - 12.2022
- Coordinated sales orders and ensured timely processing of customer requests.
- Maintained accurate inventory records using ERP systems to support sales operations.
- Collaborated with cross-functional teams to streamline communication and enhance service delivery.
- Assisted in preparing sales reports and analyzed trends to identify growth opportunities.
- Monitored customer feedback and addressed inquiries to improve overall satisfaction levels.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
Shift Manager
Breakfast Station
08.2020 - 01.2022
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on food safety protocols and operational procedures.
- Managed inventory levels, optimizing stock management to reduce waste.
- Implemented scheduling strategies to maximize workforce efficiency during peak hours.
- Collaborated with kitchen staff to streamline meal preparation and improve turnaround times.
- Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Education
High School Diploma -
Port St. Joe High School
Port St. Joe, Fl.Skills
- Customer service excellence
- Inventory management
- Sales analysis
- Team training
- Operations coordination
- Promotional activities
- Cash handling accuracy
- Compliance monitoring
- Cross-department communication
- Conflict resolution
- Vendor coordination
- Quality assurance
- Safety regulation adherence
- Relationship building
- Operational efficiency
- Customer service
- Employee mentorship
- Problem-solving
- Time management
- Customer relations
Timeline
Assistant Manager
Family Dollar
08.2024 - 05.2025
Sales Coordinator
Chadwell Supply
01.2022 - 12.2022
Shift Manager
Breakfast Station
08.2020 - 01.2022
High School Diploma -
Port St. Joe High School