SHELBY SCHERM
Hudson,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Assistant Property Manager
Coral Resort Condominium Association
Clearwater, FL
05.2022 - 09.2024
- Oversee 22 rental properties, ensuring efficient bookings and maintenance coordination
- Collaborate with property owners to improve satisfaction and streamline operations
- Maintain high cleanliness standards, enhancing guest satisfaction during check-ins
- Prepare and communicate detailed owner statements, fostering transparency and trust
- Document and track service repairs, optimizing property upkeep and efficiency
- Accounts Payable
Remote Customer Service Representative
Amazon
Remote
07.2021 - 11.2022
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Beauty Advisor
Ulta
New Port Richey, FL
04.2018 - 05.2021
- Provided exceptional customer service by assisting customers in selecting beauty products based on their individual needs and preferences
- Demonstrated extensive knowledge of various beauty brands, product features, and benefits to effectively educate customers and drive sales
- Handled cash transactions accurately using point-of-sale (POS) systems while adhering to company policies regarding payment processing procedures
- Maintained an organized and visually appealing display area to attract customer attention and enhance the shopping experience
Assistant Manager
New Port Richey, FL
02.2015 - 03.2020
- Boosted sales through strategic inventory and team training, enhancing customer service
- Led 15 employees, optimizing workflow and training for operational efficiency
- Handled weekly inventory and daily financial management, ensuring business stability
- Maintained a positive team environment, mentoring staff on customer service best practices
- Coordinated with other departments to ensure seamless bowling experiences
- Managed weekly inventory and daily financials, ensuring business stability
Education
High School Diploma -
Nature Coast Technical High School
06.2012
Skills
- Telephone and email etiquette
- Business processes and procedures
- Records management
- Appointment scheduling
- Administrative support
- Complaint resolution
- Computer proficiency
- Data entry
Timeline
Assistant Property Manager
Coral Resort Condominium Association
05.2022 - 09.2024
Remote Customer Service Representative
Amazon
07.2021 - 11.2022
Beauty Advisor
Ulta
04.2018 - 05.2021
Assistant Manager
02.2015 - 03.2020
High School Diploma -
Nature Coast Technical High School