SHELBY SCHERM
Hudson,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Assistant Property Manager
Coral Resort Condominium Association
05.2022 - 09.2024
- Oversee 22 rental properties, ensuring efficient bookings and maintenance coordination
- Collaborate with property owners to improve satisfaction and streamline operations
- Maintain high cleanliness standards, enhancing guest satisfaction during check-ins
- Prepare and communicate detailed owner statements, fostering transparency and trust
- Document and track service repairs, optimizing property upkeep and efficiency
- Accounts Payable
Remote Customer Service Representative
Amazon
07.2021 - 11.2022
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Beauty Advisor
Ulta
04.2018 - 05.2021
- Provided exceptional customer service by assisting customers in selecting beauty products based on their individual needs and preferences
- Demonstrated extensive knowledge of various beauty brands, product features, and benefits to effectively educate customers and drive sales
- Handled cash transactions accurately using point-of-sale (POS) systems while adhering to company policies regarding payment processing procedures
- Maintained an organized and visually appealing display area to attract customer attention and enhance the shopping experience
Assistant Manager
02.2015 - 03.2020
- Boosted sales through strategic inventory and team training, enhancing customer service
- Led 15 employees, optimizing workflow and training for operational efficiency
- Handled weekly inventory and daily financial management, ensuring business stability
- Maintained a positive team environment, mentoring staff on customer service best practices
- Coordinated with other departments to ensure seamless bowling experiences
- Managed weekly inventory and daily financials, ensuring business stability
Education
High School Diploma -
Nature Coast Technical High School
06.2012
Skills
- Telephone and email etiquette
- Business processes and procedures
- Records management
- Appointment scheduling
- Administrative support
- Complaint resolution
- Computer proficiency
- Data entry
Timeline
Assistant Property Manager
Coral Resort Condominium Association
05.2022 - 09.2024
Remote Customer Service Representative
Amazon
07.2021 - 11.2022
Beauty Advisor
Ulta
04.2018 - 05.2021
Assistant Manager
02.2015 - 03.2020
High School Diploma -
Nature Coast Technical High School
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