Shelby Schmitz
Bloomington,WI
Summary
Dynamic leader with a proven track record at Gillette Pepsi, adept in territory management and sales analytics. Excelled in associate coaching and customer retention, significantly boosting revenue. Known for cultivating strong relationships and leveraging data for strategic decisions. Balances innovative upselling strategies with effective team motivation to surpass sales goals. During the first two years surpassed revenue goals by 15% and kept learning to promote beyond.
Overview
11
11
years of professional experience
Work History
Sales Lead
Gillette Pepsi
01.2024 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Monitored service after sale and implemented quick and effective problem resolutions.
Territory Sales Representative
Gillette Pepsi
09.2021 - 01.2024
- Resurrected and monetized dormant leads to build book of business and increase revenues.
- Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
- Proactively negotiated profitable contracts for product lines and performed cold-calling to senior leadership to expand territory sales.
- Recorded accurate and efficient records in customer database.
- Set and achieved company defined sales goals.
- Developed and maintained strong working relationships with professionals within assigned territory.
Assistant Manager
Schwans
09.2019 - 09.2021
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Updated and Changed Manifests aka sales route paperwork on a daily basis.
Assistant Manager
Walmart
06.2018 - 09.2019
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assessed job applications, interviewed and made hiring recommendations to bring in top candidates for key vacancies.
Support Manager
Walmart
11.2017 - 06.2018
- Prepared employee schedules for maximum coverage during key hours.
- Coached employees through day-to-day work and complex problems.
- Monitored employee and customer interactions to assess quality of service.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
Department Manager
Walmart
09.2013 - 11.2017
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma -
River Ridge School District
Patch Grove, WI05-2012
Skills
- Merchandise flow
- Sales program creation
- Associate coaching
- Sales closing
- Sales supervision
- Territory management
- Lead generation
- Sales analytics
- Account penetration
- Upselling strategies
- Customer retention
- Revenue generation
Timeline
Sales Lead
Gillette Pepsi
01.2024 - Current
Territory Sales Representative
Gillette Pepsi
09.2021 - 01.2024
Assistant Manager
Schwans
09.2019 - 09.2021
Assistant Manager
Walmart
06.2018 - 09.2019
Support Manager
Walmart
11.2017 - 06.2018
Department Manager
Walmart
09.2013 - 11.2017
High School Diploma -
River Ridge School District
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