Shelby Schwyzer
Arlington,TX
Summary
Customer-oriented professional with diverse experience across multiple fields. Demonstrates adaptability and strong empathetic skills, ensuring effective communication and support. Committed to maintaining high standards of professionalism and efficiency in all interactions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security
Irving, TX
10.2024 - Current
- Secured personnel and premises by inspecting buildings and patrolling property.
- Provided friendly and professional assistance to employees, along with verifying visitor check-ins.
- Surveyed multiple CCTV feeds to closely monitor important areas on the grounds.
- Facilitated administrative functions, including oversight of location's security email and management of weekly updated event forms.
- Executed the process for the creation and distribution of badge access to employees.
Front of House Team Member
Torchy's Tacos
Southlake, TX
08.2023 - 07.2024
- Assisted guests in person and over phone, ensuring accuracy of orders while providing exceptional and friendly service
- Managed cash and card transactions accurately and efficiently
- Maintained a high standard of cleanliness in the bar, service, and seating areas
- Collaborated with team members in other roles to ensure smooth operations (e.g
- IT department and other store locations)
- Appointed to assist with select management responsibilities within six months of being hired (e.g
- Cash till assignments and balancing, training, conducting inventory control, etc.)
- Demonstrated problem-solving and strong communication skills in a fast-paced environment
Front End Associate
Walmart
Frisco, TX
08.2021 - 01.2022
- Managed high-value clients to ensure exceptional customer service
- Operated check-out registers and self-checkout efficiently
- Participated in re-stocking and organizing of merchandise to maintain a clean and ordered store
- Assisted customers at the service desk to address inquiries/concerns
- Collaborated with various departments to meet store and customer needs efficiently
Education
High School Diploma -
Little Elm High School
Little Elm, TX05.2023
Skills
- Empathetic listening skills
- Adaptability and willingness to learn
- Customer service experience
- Problem-solving
- Team collaboration
- Google Slides
- Canva
Certification
- Adult First Aid/CPR/AED, American Safety & Health Institute, 2024
- Texas Alcohol Beverage Certification (TABC), Texas Alcoholic Beverage Commission, 2023
- Texas Food Handler Certification, Texas Department of State Health Services, 2023
- Seizure Training (School Personnel), Epilepsy Foundation, 2022
References
References available upon request.
Timeline
Security Officer
Allied Universal Security
10.2024 - Current
Front of House Team Member
Torchy's Tacos
08.2023 - 07.2024
Front End Associate
Walmart
08.2021 - 01.2022
High School Diploma -
Little Elm High School
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