Shelby Secord
Columbiaville,MI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Knowledgeable and dedicated customer service professional with extensive experience in the food service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bartender
Greg's of Metamora
01.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Real Estate Agent
Keller Williams First Davison
11.2022 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
Server/Bartender
Buffalo Wild Wings
04.2013 - 09.2022
- I was the first face of the company with guests. Top rate customer service.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Marketing
Outdoor Adventures Inc
03.2012 - 06.2012
- Call center, answering phone calls, sending faxes, and mail room duties.
- Boosted revenue with targeted marketing campaigns and upselling techniques.
Customer Service Representative
Speedway LLC
09.2011 - 01.2012
- Cashier, making food, cleaning the store and parking lot.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
Receptionist
Pat Curtis Chevrolet & Cadillac
08.2010 - 10.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Crew
McDonalds
05.2010 - 09.2011
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Office Assistant
Foster Rd-Fostoria, MI
05.2009 - 02.2010
- Stocked shelves, organized invoices.
Education
1 year in Diagnostic Medical Sonography -
Baker College of Owosso
Owosso, MI01.2011
College Prep -
LakeVille Memorial High School
Otisville, MI01.2010
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Food Handling
- Bartending
- POS
- Food Safety
- Serving Experience
- Food Service
- Team player
- Self-motivated
- Fast learner
- Critical thinker
- Energetic and organized
Websites
Certification
Food Handler Certification
Personal Information
Title: Server/Bartender - Buffalo Wild Wings
Timeline
Bartender
Greg's of Metamora
01.2023 - Current
Real Estate Agent
Keller Williams First Davison
11.2022 - Current
Server/Bartender
Buffalo Wild Wings
04.2013 - 09.2022
Marketing
Outdoor Adventures Inc
03.2012 - 06.2012
Customer Service Representative
Speedway LLC
09.2011 - 01.2012
Receptionist
Pat Curtis Chevrolet & Cadillac
08.2010 - 10.2011
Crew
McDonalds
05.2010 - 09.2011
Office Assistant
Foster Rd-Fostoria, MI
05.2009 - 02.2010
1 year in Diagnostic Medical Sonography -
Baker College of Owosso
College Prep -
LakeVille Memorial High School
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