Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shelby Shaw

Portland

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

A professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sales & Marketing Coordinator

Renewal By Anderson
04.2024 - 12.2025
  • Exceeded quarterly sales targets consistently by utilizing proven closing techniques during negotiations with potential clients.
  • Strengthened client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities.
  • Established long-term partnerships with key industry influencers that further strengthened the company''s position within the market.
  • Conducted market research to identify trends and competitor strategies, informing adjustments to company offerings accordingly.
  • Increased lead generation by executing innovative outbound strategies, such as cold calling and email campaigns.
  • Reduced churn rate through proactive account management efforts focused on identifying potential issues before they escalated into cancellations or refunds requests.
  • Monitored personal sales activities to maintain compliance with internal policies and applicable government regulations.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.
  • Managed approximately 60 incoming calls, emails and faxes per day from customers

Office Manager

Allstate Insurance
02.2021 - 04.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.

Costumer Service Consultant

Freelance
09.2018 - 01.2021
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Enhanced communication among team members to foster collaborative and supportive work environment.
  • Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
  • Conducted thorough market research and analysis, providing valuable insights for client decision making.

Sales Consultant

Greenhouse Apothecary
04.2014 - 06.2018
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Responded to telephone and in-person requests for information.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.

Bartender Shift Manager

Stanford Restaurant
02.2011 - 04.2014
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
  • Collaborated with other managers to develop promotional events that attracted new clientele and generated additional revenue streams.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Education

Bachelor of Science - Forensic Psychology

Montana State University
Bozeman, MT
06-2011

High School Diploma -

Westview High School
Portland, Oregon
06-2008

Associate of Science - European History

Portland Community College
Portland, OR
09-2019

Skills

  • CRM management
  • Marketing analytics
  • Staff management
  • Strategic planning
  • Business administration
  • Employee coaching
  • Public speaking
  • Complaint resolution
  • Time management
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Customer relationship management

Certification

  • First Aid Certification
  • CPR/AED Certification


Timeline

Sales & Marketing Coordinator

Renewal By Anderson
04.2024 - 12.2025

Office Manager

Allstate Insurance
02.2021 - 04.2024

Costumer Service Consultant

Freelance
09.2018 - 01.2021

Sales Consultant

Greenhouse Apothecary
04.2014 - 06.2018

Bartender Shift Manager

Stanford Restaurant
02.2011 - 04.2014

Bachelor of Science - Forensic Psychology

Montana State University

High School Diploma -

Westview High School

Associate of Science - European History

Portland Community College

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Shelby Shaw