Shelby Shriver
Ironton,MO
Summary
Strong focus on customer experience, employee engagement and development, and driven for results.
Professional representative with experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for integrity and ability to build lasting professional relationships.
Experienced with client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Overview
15
15
years of professional experience
Work History
Spec, Client Account Services
Charles Schwab & Co
10.2020 - Current
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence.
- Passionate about learning and committed to continual improvement.
Warehouse/Command Supervisor
Floor and Decor
05.2019 - 06.2020
- I oversee the warehouse and command center, which includes pulling orders, packing and staging for customer pickup or scheduling delivery
- Keeping a clean and organized warehouse along with the command center and ensuring safety is followed is a top priority
- I am one of the lift equipment trainers, along with planning the weekly schedules for both departments
- Shipping/Receiving
- Inventory Control
- Train/certify forklift drivers
- Submit Supply Orders
- Supervise employees shipping small packages
- Oversee truck shipment supervisor
Fulfillment Area Supervisor
Midwest Textiles & Supplies
07.2012 - 05.2019
- Shipping/Receiving
- Inventory Control
- Train/certify forklift drivers
- Submit Supply Orders
- Supervise employees shipping small packages
- Oversee truck shipment supervisor
Cashier/Cashier Trainer
Wal-mart
10.2009 - 07.2011
- Cashier
- Cashier trainer
- Customer service
- Floater (fill-in different departments when needed)
Education
AAS - Criminal Justice Law Enforcement
Mineral Area College
Park Hills, MO05.2010
GED - General Studies
Arcadia Valley R-2
Ironton, MO01.1993
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Client services
- Client relationship building
- Verbal and Written Communication
- Influencing
- Leading
- Delegating
- Time Management
- Collaboration and Team Work
- Critical Thinking
- Attention to Detail
Timeline
Spec, Client Account Services
Charles Schwab & Co
10.2020 - Current
Warehouse/Command Supervisor
Floor and Decor
05.2019 - 06.2020
Fulfillment Area Supervisor
Midwest Textiles & Supplies
07.2012 - 05.2019
Cashier/Cashier Trainer
Wal-mart
10.2009 - 07.2011
GED - General Studies
Arcadia Valley R-2
AAS - Criminal Justice Law Enforcement
Mineral Area College
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